Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. 1 Power off the Synology NAS and remove the power cord. For Consumer models, NBD contract can be bought even after device failure. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Africa Asia Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Added on Aug 22 2011. Product Name Find your Synology product Product Availability Generally Available 5.9 Entire Agreement. 3.6 Disclaimer of Warranties. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Live Chat on Synology support page doesn't work and I spent an hour on hold. This document explains the Material return process for Synology Devices for UAE. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Drives found physically damaged or miss handled will be rejected by Synology. Only x20, x21, x22, and a handful of x18 and x19 models are. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Product Registration and Extended Warranty. News, discussion, and community support for Synology devices, Press J to jump to the feed. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. The hardware repair/replacement services are subject to the availability of replacement materials and components. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Express shipping is available in select countries only. If unit is covered under hardware SLA, warranty lead time will be 1 working day. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Find the spare parts of your Synology product. 5.5 Dispute Resolution. Synology sent a sign-in request to your Synology Secure SignIn app. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Discontinued: The product is no longer manufactured. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Your phone number was verified successfully. Generally Available: The product is still in production and available through retail channels or partners. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. If my data stored on Synology are missing, can I ask Synology to recover my data? Local Consumer Protection Laws. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. friend has an older (larger) unit ; cannot find her receipt. Product Warranty: No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in If you didn't receive the code, please check your spam folder. comments sorted by Best Top New Controversial Q&A Add a Comment . 5.2 Assignment. Anyone know if this still exists and what the URL is, thanks. :D T Twisted World @twisted_world* Aug 04, 2016 However you can do a CSI. Discontinued: The product is no longer manufactured. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. You may see our New Product at Product Support Status. Copyright 2022-2023 Synology Inc. All rights reserved. Full: Firmware and software updates will be continuously provided. Under the battery. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Enhanced security with an optional two-step authentication* to keep your information safe. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. 2 Year Warranty: Means 2 Year straight replacement. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. It is the customers sole responsibility to make backup copies of data. 4 min read, 26 Feb 2023 Would not that depend on your purchase date which synology cannot possibly know? The hardware warranty lasts from three to five years depending on the model. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Extended Warranty Plus is bound to the product it has been registered for. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. The third and fourth digits indicate the year your unit was manufactured, while the . The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. We recommend you to back up the important data periodically. Product the warranty for DS720+ comes out at 47 at the time of writing this article 9 months to it... At EW201/EW202 Extended warranty Plus must be purchased within 180 of the manufacturing. 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