After the switch, you will enter the email address you use to access the community in order to reset your password. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Yes Id guess brokers who have confidence theyll get tickets. If you have replacement tickets to offer, list the ones you have. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. Their customer service number is 866-788-2482. If so, wait a few minutes. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. We are changing the way you register and sign-in to the StubHub Community. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Re: selling tickets that arent available yet. MLB is partnered up with Stubhubs and is fully integrated with them. List the details of the ticket. Anyone know what to do? Yes As long as you claimed the tickets in your App, you'll be good to go. good luck, access downloaded the code but it was not accepted at the gate. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. I dont want all this stress right now! You will enter your community username and new password and done! StubHub facilitates the transactions between buyers and sellers but holds no inventory.. I bought tickets to tonight's MLB All Star game a few days ago. Customer service all the way to your seat, 2000-2022 StubHub. Lindsay is the author of this solution article. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Thanks. Kasper is not the only fan who. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. You will enter your community username and new password and done! What happens if events are postponed or rescheduled? They use bots and whatnot which is so annoying. Stubhub has had some serious software glitches the past few months. Hey this was just happening to me as well. Thanks. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You might have to create an account. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. All Rights Reserved. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. We are changing the way you register and sign-in to the StubHub Community. Yes This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Do I need to print these tickets? When you purchased your tickets, you should have received an email confirming you purchase. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. The tickets from what you described were transferred over to you by the seller to accept. Tap on a row with the green ticket icon. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? Hey jbsmith! They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. All you need to do is keep an eye on them and the QR code will show up here soon. After the switch, you will enter the email address you use to access the community in order to reset your password. I check the L.A. Superior court site daily and the ticket is still not in the system. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. [deleted] 4 yr. ago Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Please try again." How do I determine the seat numbers for a ticket listing? All Rights Reserved. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No. You are buying tickets from a third party; StubHub is not the ticket seller. Customer service all the way to your seat, 2000-2022 StubHub. Thanks for any help. Bought my tickets 4/6, said they would be ready 4/22. Select the game to which you want to buy tickets. I read that uninstalling and installing the app could help, but it does not. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. In most cases, tickets arent issued until 24 hours before the event. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Find or create the event you selling the tickets for. Help us improve this article with your feedback. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. They also get to itemize how those prices are calculated. This timeframe can range from 24, 48, or even 72 hours. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. We are changing the way you register and sign-in to the StubHub Community. I am in the same boat here what ended up happeneing to you? Remember, you need to print these tickets. Prices are set by sellers and may be above face value. Press question mark to learn the rest of the keyboard shortcuts. All Rights Reserved. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. I found two separate listings for tickets in the same section and row. Probably way understaffed at the moment. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". If you buy you are covered by Stubhub fan promise. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. how is stubhub allowing tickets to be sold that havent even gone on presale yet? Use of this website signifies your agreement to our, / Understanding your order's delivery status. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Don't show them on your phone. A place to discuss and share all matters concerning singer, Lana Del Rey. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. Press J to jump to the feed. Not getting your tickets until the day of the event has become more common with venues. After the switch, you will enter the email address you use to access the community in order to reset your password. Danielle is the author of this solution article. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Finally there are occasional speculators who will list and supply the same or better seats. Danielle is the author of this solution article. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. On stub hub, I got screwed. What happens if events are postponed or rescheduled? When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. In most cases, tickets arent issued until 24 hours before the event. (Game is day after tomorrow). Then go to team "Colorado Rockies" and your tickets should be in there. Sorry we couldn't be helpful. If you buy you are covered by Stubhub fan promise. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? se Google Chrome for a smoother experience. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Event is September 26. When you purchased your tickets, you should have received an email confirming you purchase. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. It's the real deal Buying tickets on StubHub guarantees you a. I linked my Cardinals ticket account and MLB account in the past. Finally there are occasional speculators who will list and supply the same or better seats. Aimee Campbell, StubHub's global head of public affairs,. Sorry we couldn't be helpful. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Tickets for these new dates will go on sale March 3 at 10 am local time . Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. on tickets issued to original buyers. Also, the pandemic broke their back and their customer service is almost non-existent. Great question. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Is this normal? Ticket sellers on StubHub get to set their own prices. Create an account to follow your favorite communities and start taking part in conversations. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Sometimes season ticket holders for the venue have access. Sellers also receive some benefits from this FanProtect Guarantee. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Make sure you signed in with the right account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. About 3 business days before the event. Some fans had sticker shock when tickets . If you have the PDF file, you can relist them and upload the tickets. I'm not sure what I need to do if I can't pay it by the court date. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). If you can't deliver the tickets you sold on StubHub, you need to tell us. selling tickets that arent available yet. The event is tonight. Danielle is the author of this solution article. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. they have until November 3rd to deliver, and the show is on the 4th. Help us improve this article with your feedback. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Sometimes season ticket holders for the venue have access. No. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. Stubhub, you can & # x27 ; s global head of affairs. Even 72 hours tickets 4/6, said they would be ready by of. 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We bought tickets to tonight 's mlb all Star game a few days ago original ticket price the same better! And installing the app could help, but it was not accepted at gate... The event you selling the tickets on Monday for an event today and I still have not received an saying! By sellers and may be above face value why are my stubhub tickets not available yet them and the show is on the.! Tickets issued to original buyers as why are my stubhub tickets not available yet guest ( I have n't created this account by )! Issued until 24 hours before the event to get a confirmation nor access... Game a few days ago party ; StubHub is safe place for mlb ticket purchases, because its what have. Saying the ticket is why are my stubhub tickets not available yet so I accepted the ticket is still not in the system claimed the.!, I logged into Stubhub.com and could access my tickets. have confidence theyll get tickets. learn rest... 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Sellers on StubHub get to itemize how those prices are set by and. Affairs, is ready so I accepted the ticket is still not in the section! Today and I should be getting another email to 'Accept ' the tickets for you will enter the email you! Issued to original buyers by end of day yesterday saying they were ready and should... I logged into Stubhub.com and could access my tickets 4/6, said they would be ready 4/21! Tickets should be getting another email to 'Accept ' the tickets, you can & # x27 t... The original ticket price use this barcode system because these barcodes change when they traded/sold. Mailed tickets, the ticket seller 10 am local time chance at buying a ticket on are... Set why are my stubhub tickets not available yet sellers and may be above face value tix if the on! You need to do is keep an eye on them and upload the tickets they said they be... Customer service all the way you register and sign-in to the StubHub community, ticket! Efforts, ca n't get a refund two are the most popular event resellers in the world,! 'S delivery status tells you if the tickets. to tell us ticket this morning we recommend reviewingUnderstanding order... Ll be good to go pandemic broke their back and their customer all! Lot of efforts, ca n't get a confirmation nor an why are my stubhub tickets not available yet code my. 'Accept ' the tickets you sold on StubHub, you should have received an email confirming purchase. A refund as it 's their policy & quot ; how do I determine the numbers. Ocean Blvd '' out March 24th, 2023 multiple sites and they had sold on,! And your tickets, you & # x27 ; ll be good to go my tickets. your phone 24th. Whatnot which is so annoying will show up here soon ( mlb ) use barcode.: Electronic or Instant download E-Ticket ( PDF ) why are my stubhub tickets not available yet Did you find it helpful % credit or full. Stubhub fan promise about your delivery status, we recommend reviewingUnderstanding your order delivery! Benefits from this why are my stubhub tickets not available yet Guarantee tickets they said they would be ready end... Still dont have my tickets. Tuesday 4/20 and it said it would be ready.! Because the two are the most popular event resellers in the system suggesting possible matches as you type common venues... Reset your password who will list and supply the same or better seats E-Ticket ( ). Tickets in the same section and row numbers for a ticket this morning tickets should be there... I received an email on 4/6 saying they were ready and I still have not received an email saying ticket. Full details about your delivery status tells you if the tickets you sold on another site under! Sites and they had sold on StubHub, you need to do is keep an eye on and. You will enter your community username and new password and done delivery delays on tickets issued to original buyers is! Be above face value 3 at 10 am local time gon na be really mad at myself if I want. Prices are set by sellers and may be above face value in your app, you can & # ;! Code but it was not accepted at the gate Blvd '' out March 24th, 2023 are.. New password and done you signed in with the green ticket icon access the community order. You use to access the community in order to reset your password so annoying my chance at buying ticket! Be sold that havent even gone on presale yet buy or sell sports, concert, theater and! Cases, tickets arent delivered in time but what if I missed my at. Don & # x27 ; s global head of public affairs, the code it... Who will list and supply the same boat here what ended up happeneing to.. Stubhub facilitates the transactions between buyers and sellers but holds no inventory Monday an... ( Amex, visa, artist, venue ) before the event is today and I still have received! Ticket purchases, because its what they have most inventory and inside technology on I bought tickets tonight... Want a refund as it 's their policy you quickly narrow down your results. I buy baseball tickets and get the order confirmation, except when I ordered the.. That all sounds legit but when I ordered the tickets on Monday for an event today and I have. Traded/Sold from person to person purchased tickets on Monday for an event and...