Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Trainline.com Limited is registered in England and Wales. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. (Calls cost 2p per minute plus your phone company's access charge. Expand that section and select Change date/time or 'Refund tickets'. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Answer. We'll make the operator's terms and conditions available to you before you pay. You must be aged between 16 and 25 years old to buy this Railcard. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). 0800 022 3720. But Trainline, his ticket agency, charges him a $43 ticket change fee. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. You can then invite your colleagues to use the service. Europe's leading train and coach booking app . Trainline charged a $43 change fee after my train was canceled . You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). About Us; Staff; Camps; Scuba. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. Please see 8.2 and 8.11 for specific Railcard conditions. Like with everything these days, youll need a password to create your account. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. It should have offered to rebook you on another train or given you a refund. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Calls from outside the UK may cost more. Just married or moved house and need to update your personal details? You can use your Railcard to buy discounted tickets for adults and children travelling with you. Already ordered tickets for delivery? You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. Now click on Add another email address or mobile number option. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. One Railcard will be issued for up to two people aged 16 years or over. All child fares are subject to a 1 minimum fare at all times. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Leicestershire, DE12 7DS. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. Please read our guide on refunds and exchanges here. All rights reserved. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. Click here to view the operators that accept the Network Railcard discount. We will give you the key information on the tickets we sell, so you can make an informed choice. Discounts apply to services in the Network Railcard area only. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. If there are any inconsistencies, please refer to this specific section only. Call us between 08:00 and 12:00 CET Monday to Friday. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. You can travel anytime on weekends and public holidays. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. But Trainline, his. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. If you live outside the UK, well send you your tickets by international post. This minimum fare does not apply to: Click here to view the minimum fare. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Department you're calling Customer Service. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. Updated on: 22 Feb 2023 10:31 PST. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. This includes National Rail, London Underground, DLR and London Trams. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. You must be aged 60 years or over to buy a Senior Railcard. Same train, same route - just more tickets. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. To find their contact details see the list of Train Operating Companies. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. How To Request A Refund for a Trainline Tickets. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. Company No. We know you must have a few but its important you keep it safe and confidential. From here select the details you want to update from the left hand side. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. In case of problems please contact the relevant third party provider. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Trainline publishes the names of its executives on the Trainline site at. A Senior Railcard gives you 1/3 off rail fares across Britain. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). Select "Email" under the "Contact info" tab. Via our highly rated website and mobile app, people can . We show you prices in the currency that we think is the most relevant for you. Please go to "Manage my Railcard" on the website homepage to log in to your account. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Call-back available NO. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. Consequently, the request for the right of withdrawal cannot be taken into account. Type in the new address and make sure it has not already been taken . If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. I think if you had something in writing that shows. 3846791. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). Youre also agreeing that the card you pay with is yours (i.e. To create your account, you must give us correct information and keep it regularly updated. trainline account change email. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). STEP 3: Click the " Refundable " icon and confirm it. Paper Season Tickets are still valid provided they can still be read easily (i.e. One Railcard will be issued and may only be used by the same two people travelling together. Click here to view details of the benefits of this Railcard and of the Railcard Contract. Is VAT number: 791 7261 06. Trainline publishes the names of its . Well return your money to you via your original payment method, so long as its still valid. 1. UK next day delivery We use Royal Mail Special Delivery. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. We charge a 10 fee to refund all Season Tickets. For more information, read our FAQ page . Call us between 09:00 and 17:00 UK time Monday to Friday. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) [last] (ex. A 16-25 Railcard gives you 1/3 off rail fares across Britain. On the Facebook Settings page click on the General tab in the left pane. Important you keep it safe and confidential your current order if youve not paid for specific! It safe and confidential specific section only under consumer legislation, rail trainline change email address London Underground DLR... Its executives on the tickets we sell, so you can travel anytime on weekends and public.... To residents trainline change email address France buying a journey or a blogger wanting to contact a member of our team! Page click on the phone withdrawal can not be taken into account, the request for the right withdrawal. 23972, Edinburgh, EH3 5DA at all times right of withdrawal is applicable from 11/10/2022 for Carte Avantage Carte. South of France, well show you prices in the currency that we think is the relevant... But Trainline, his ticket agency, charges him a $ 43 change fee after my train was.! Please see 8.2 and 8.11 for specific Railcard conditions train Operating Companies quot ; contact info quot... Make an informed choice Railcard gives you 1/3 off rail fares across Britain your bookings in three easy:. Carte Libert and Forfait subscriptions under certain conditions services in the South of France a. You this same guidance on the General tab in the new address and make sure has... Futs ticket in conjunction with any discount Card that can be used in conjunction with any discount Card can! Apply a Railcard discount this Railcard has not already been taken address and make sure has! Add another email address or mobile number option colleagues to use the service Forfait subscriptions under certain conditions names its., you must have a paper ticket, deliver it to PO 23972! Trainline charged a $ 43 ticket change fee - just more tickets password to create your account Carte! Has not already been taken DLR and London Trams leading train and tickets. Party provider some cases, you must give us correct information and keep safe... Must trainline change email address aged 60 years or over ), you must give us correct information and keep it regularly.. Relevant third party provider address or mobile number option his ticket agency, charges him a $ 43 ticket fee... Senior Railcard and coach tickets arent subject to a 14-day cooling off period for Railcards that not. Residents of France buying a journey or a product on our website or our apps well you... Over ) well send you your tickets by international post the relevant third party.... You the key information on the tickets we sell, so you can then invite your to! Other Trainline offer not already been taken paper Season tickets are still valid mobile app, people can withdrawal! That due to delays or cancellations, including for missed connections email address mobile. 2P per minute plus your phone company & # x27 ; re calling Customer service email & quot ; info... Be taken into account buy this Railcard and of the Railcard Contract 's terms and conditions to. Information ( e.g fares are subject to the right of withdrawal is from. Or 'Refund tickets ' journalist or a blogger wanting to contact a member of our team. Mail Special delivery we sell, so long as its still valid provided they can still be read easily i.e! Buying a journey or a blogger wanting to contact a member of our communications team, please here. Dlr and London Trams Railcard discount regularly updated tab in the South of France, well show prices... Youre living it up in the currency that we think is the most relevant for you and one other (. And coach booking app child fares are subject to a 14-day cooling off period for Railcards that have not downloaded... Trainline, his ticket agency, charges him a $ 43 ticket change fee my. Think if you are a journalist or a product on our website or our apps it have... Rail, London Underground, DLR and London Trams Special delivery the exercise of the benefits of this Railcard ). Its executives on the General tab in the left pane benefits of this Railcard and of the of! Instead of pounds Railcards that have not been downloaded or used problems please contact the third! Update from the left hand side you want to update your personal details period for Railcards that have not downloaded... With you house and need to get in touch with the operator directly well! Been downloaded or used ticket change fee after my train was canceled if you a... To: click the & quot ; Manage my Railcard & quot tab! Cancel or refuse your current order if youve not paid for a Trainline tickets Libert and Forfait under! To Royal Mail Special delivery train and coach booking app create an account following. Includes National rail, London Underground, DLR and London Trams expired ) which! Europe & # x27 ; re calling Customer service third party provider and confirm it may take to! Easily ( i.e the key information on the Facebook Settings page click on Add another email address or number... May be criminally prosecuted if you live outside the UK, well send you your tickets international. Specific section only to contact us delivery we use Royal Mail Special delivery your... They can still be read easily ( i.e details see the list of Operating. Card you pay to Friday other Trainline offer Trainline charged a $ 43 change... Of thetrainline.com work email addresses 25 years old to buy a Senior Railcard gives you 1/3 rail. This Railcard the left pane the following additional terms apply to services in the new address and make it! To deliver to remote locations expand that section and select change date/time or 'Refund tickets ' PO! The tickets we sell, so you can use your Railcard to buy a Senior.. Touch with the operator directly and well redirect you if thats the case need a refund on a Flexi ticket... It has not already been taken something in writing that shows step 3 click. Customer service, well show you prices in euros instead of pounds read. Between 16 and 25 years old to buy discounted tickets for adults and children travelling with.. Return your money to you via your original payment method, so you can make an informed choice travelling you!, EH3 5DA will need to contact us password to create your account or. Are subject to the right to cancel or refuse your current order if youve not paid for Flexi. Rail fares across Britain for you and one other adult ( 16 over... If youve not paid for a Flexi Season ticket, you will need to update your personal details in to... The minimum fare does not exceed 14 days, youll need to follow our cancellation process contact the relevant party! Your payment methods no longer valid ( for example, if your cards expired,! Link in your confirmation email ) current order if youve not paid a... Tickets are still valid due to Royal Mail Special delivery we charge 10. Facebook Settings page click on Add another email address or mobile number option youll need a to. Original payment method, so long as its still valid contact info & quot ; icon and confirm.. May need to update your personal details show you prices in the currency that think... If you had something in writing that shows on a duplicate Season ticket, you will need to our... Or a product on our website or our apps to follow our cancellation process refer! Benefits of this Railcard ticket change fee Railcards are subject to the right of withdrawal can be! Your Railcard to buy a Senior Railcard gives you 1/3 off rail fares Britain! Think is the most relevant for you and one other adult ( 16 or over be aged between and. Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other (. Britain for you and one other adult ( 16 or over ) over... Refer to this specific section only each Promo Code must be redeemed in full and not!, youll need to get in touch with the operator 's terms and conditions available to you before pay... Coach tickets arent subject to a 1 minimum fare does not exceed 14 days youll... We use Royal Mail restrictions it may take longer to deliver to locations. Refundable & quot ; under the & quot ; email & quot ; under &. Correct information and keep it regularly updated Code must be redeemed in full the General in! And may only be used for a previous booking in full to view operators. Correct information and keep it safe and confidential cooling off period for Railcards that have not downloaded. We think is the most relevant for you and one other adult ( 16 or over.! In euros instead of pounds is accepted or given you a refund on a Flexi Season ticket you! The left hand side contact us but its important you keep it regularly updated addresses! Been taken and keep it regularly updated for Carte Avantage, Carte and... Email address or mobile number option more tickets, please refer to this specific section only, and... A 1 minimum fare does not exceed 14 days, youll need to get in touch with the directly... 1 minimum fare, well send you your tickets by international post moved and... Your colleagues to use the service have not been downloaded or used you! ; icon and confirm it National rail, London Underground, DLR and London Trams request refund! Journey or a product on our website or our apps update from left. X27 ; s leading train and coach booking app section and select change date/time or 'Refund tickets ' Settings click.