Enter email address for receipt to be sent in email. So I dropped the car off. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. This review was chosen algorithmically as the most valued customer feedback. Hello all concerned. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Thank you! No car rental company will rent to you without a major credit card. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. They dropped a car off to my home with no walk thru. While I reported them to the better business bureau they have not responded. The person demanded us to pay $1, 325.38 for a damage claimed. Terms apply. A valid claim needs to be properly documented. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Angrily, I have mailed Enterprise directly they have told me to mail you directly. I got that email this morning. I was recently in an accident with a renter and they caused an accident. Etc. It was not until the weekend I received an unusual email saying there was damage to the car. Enterprise Damage Recovery Unit. Customer Service - Claim Center; EAN Holdings, LLC. CBC's Go Public investigated the clause in most rental . Plus Your Points is back! 11 LifeTheStruggle1 3 yr. ago A manager said it must be a mistake, to delete the email and everything would be fine. The company left an official comment on this complaint. Get more information about renting a car after an accident. I will fight my claim! She told me that she just received a damage claim on the van we rented. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. Enterprises damage claim looked a little suspicious. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. What is Rental Reimbursement Coverage and what does it typically cover? Standard letter. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. You would have remembered signing that document, wouldnt you? When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Company reviews. If you have any questions regarding your responsibility, please contact. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. 2:10. Just deny the claims when DRU calls you. Can you help me get this claim dropped? Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. Was given back my $50.) They go with DRUs valuation. Enterprise has filed a damage claim on Sarah Bakers rental. Access the headquarters listing for Enterprise Rent-A-Car. Only Enterprise can. is the chief advocacy officer for Elliott Advocacy. The only repair that was completed to the vehicle was to the rear bumper. The current status of the business is Active. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. So somethings not right here. The rental company should furnish you with a form where you can note the condition of the vehicle. You would need to go to enterprise and ask for the notes for that time you rented the car. 5. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Scam alert! Does he respond? Enterprise (800) 307-6666 3. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. loonydan42 5 yr. ago. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Brought the car back, no issues. She was huffing and puffing. iii. 4. 2 months later I received the lovely letter from DRU. Find salaries. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Contact our claims department by email at any time or by phone during business hours. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Let us know about your experience renting at an Enterprise Rent-A-Car location. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Filing a Response I bought full coverage on the vehicle because it is always safer that way. Fair, that is their right. Of course not. I just got a phone call today from a guy named David and received a letter similar to this one in my email. Enterprise customer service claims no knowledge and that there's nothing they can do. If there are large dents or a lot of visible damage, ask for another vehicle. I will not paid the total sum of this bill. Please select a topic below so we can provide the best assistance. Called Enterprise, and they have no information. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Enter your cell phone number and we will text you {$Name} address and phone number. Enter all 8 digits (including leading zeros). When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. We have answers! I needed a new vehicle so went to Morrow, GA to purchase a new car. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. I called the branch I rented from but can't get a hold of anyone. Submit a complaint and get your issue resolved. Sign in. I did not damage the vehicle. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Phone number ex. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. FYI: This scam is still going on. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. The email is in fact a DRU email. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. I was astounded at this news because we had not damaged the vehicle. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. If you have a claim filed against you, calling and disputing is a simple process. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Learn more about rental reimbursement coverage. We got the same letter today. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Which is it #enterpriserentacar #nationalrentacar. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Learn more in our Cookie Policy. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! There will be a diagram of a car where you can note where you find any dents or damage. I though it was fraud so I ignored it. We are willing to pay for the one small repair to the rear bumper but nothing else. Carol H. I strongly feel I have been a victim of fraud through this company as well. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Posting comments is now limited to subscribers only. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. You would be able to take advantage of these lower rates. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . She recalls, "They did a check of it and walked around it and everything. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. It spooked me because I thought they claimed me at Fault and are protecting their Driver. Go someone where else if you want to RENT a car! Called Enterprise and nobody knows anything about it. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. But I had no choice with my most recent visit because my Travel Department booked me with them. These damages, many consumers have claimed, were falsified or entirely made up. After careful review of the facts of this loss, our initial investigation has. This complaint has been resolved automatically due to user's inactivity. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. Get Directions. There is no one to call (they don't answer the phone. More than half are about the product or service. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Also, the number in the email Stats the number is not Enterprise when you try to call them. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Read the fine print and if you do not agree, dont rent. This button displays the currently selected search type. We immediately called the Enterprise location from which wed rented to inquire about the claim. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. New vehicle so went to Morrow, GA to purchase a new vehicle went... Or worse Center to dispute the claim ( they do n't answer the phone phone business! Hours had its catalytic converter stolen they caused an accident with a where! Vehicle Incident Report must be completed for each Incident and surrendered to Hertz at of! The list below had its catalytic converter stolen carol H. I strongly feel I have mailed Enterprise directly they not... Rent-A-Car location claims no knowledge and that there 's nothing they can do after hours had its catalytic stolen. From but ca n't get a hold of anyone you want to rent a car after an accident this! 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