At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. How can I fix the error. Unable to update address details specifically postcode. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. This is over several weeks time. If so, you would have historical records of personal information that should have been converted over to the MC App. By Frank and Barbara Mitchell Jun 04 2022. Want to avoid a crowd or standing in line? Anyone else having this problem? Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. We recommend you download the latest version of the app before you leave home. can't do mine. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. Photo of my vax card will not upload. The App is very poorly written and takes an inordinate amount of system resources. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Personalize your dining experience with Dine My Way reservations. You can't do everythingbut quite a bit can be done using this method. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. my next gripe is about the airport that if we are unfortunately needing repatriated home. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Hungry during Movies Under the Stars? Learn more about our commitment to CruiseHealth, Already booked? Phone is iPhone 12 Mini with up-to-date IOS. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. My upload of covid vaccination proof still says "waiting approval" after a month All 8 cruises since the restart.I had to show the original vax card anyway. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. Princess USA does that now. Previous message had wrong email address: Click on "Try our web version". Pass. ), You will be able to leave a comment after signing in, By Click "get online now". Went in to find out why and screen went blank and white. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I'm not a happy camper right now. You can also access these experiences through your stateroom TV and digital portals around the ship. Looks like you should have the latest version of the App. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. Can not save personal information. It also offered a 4 or 6-top. Thanks for watching! Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). It contains a code that identifies you to the ship's computer, it contains no other information. Is a Medallion wearable safe to use if I have a . It does okay with my wife Iphone. App still crashes on my phone, but as long as I can get in. Medallion Class App on iPhone does not load, just get the "turning circle". Learn more about Dine My Way reservations. Medallion device will be waiting at the port for guests living outside the U.S. I still don't see anything about choosing an arrival time but at least I'm in . Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! Just FYIyou have responded to a posting that was created back in 2021. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. There are several lengthy threads on the MedallionClass App, one specific to Android. Click on "Try our web version". You walk along the corridor and voila! See the Great Lands glaciers, wildlife, and national parks. EDL). Very poor app. It's just, dammit! I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Won't let me save. Their Help Desk lady in UK couldn't login with my details. Pretty sure everything else is manual entry. Exactly what I have been saying, but to no avail ! So if anyone else was having the problem I was just providing a non-Princess reason for it. Please try again later.. My phone is an LG6 running Android 9. Thank you. The idea is that it saves loads of time on the ship and makes things easier. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Powered by Invision Community. Without that, you don't get very far. The app crashes on open on my Galaxy S8. The need to be in group A was to be able to reserve sanctuary days. Please advise what I can do. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! It's just, dammit! Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Seems to be no way to swipe or click out The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. Absolute disaster!!! Please advise how to edit and enter the correct birthdate. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". And stay connected with your group no matter where you are (or they are) on board. Bottom line: It's not your job as a customer to find workarounds for their blunders. (My app issues didn't get fixed.) That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Very frustrating! Can't link the booking number on the iPhone app either. Realize you forgot sunscreen by the pool? Unable to proceed. The app crashes on open on my Galaxy S8. tried to upload Covid pass. Follow the Princess MedallionClass iOS app troubleshooting guide Here . I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. - Onboard Packages Princess needs to do what airlines and many other companies do. Does anyone know how I can do this outside of the app? The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. Your vacation simplified, personalized. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. I entered the wrong birthdate and it won't let me edit the information. The app will not load onto my iPad or open on my laptop for the web version. I am unable to download my covid vaccination results onto the app. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. I can't uninstall it and I want it GONE! Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We are having trouble with the Medallion app as it won't let us scan in our passports. (well other than pre-cruise testing requirements, etc.). Looks like you should have the latest version of the App. Good to hear you finally found a way! You have a want not a need. I've never been asked to show the app at check in. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. LauraS Its a bit like booking a restaurant then shopping and cooking your own food to take! Passport name REN The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. Even when I put only my first name the blue save comes up, but does not save the info. The app cannot understand that the middle name is the second name that appears when the passport is scanned. That eventually went away. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Frustrating to use and had have customer service help with it. Repeatedly tried to take security photo with no success. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. It took an extra long time to connect. although our passes are on our phones I printed the passes off. It contains your cabin number, your drink plan etc. Our other single voyage works fine. I think they were having server issues this morning. They will be able to just race on board with their medallions! For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Since it is an app I don't use Chrome and it's buttons to print from. Youll appreciate the enhanced video-on-demand system in your stateroom. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. It states the reservation does not exist. UPDATE: I was able to get in on my tablet using log in with booking number. On android, goto "Settings" click Princess MedallionClass app. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. my next gripe is about the airport that if we are unfortunately needing repatriated home. Can my Medallion device be shipped to my residence if I live outside the U.S.? Can't do this successfully. R u sure you have placed the phone properly over them? WhenI try manually when I get to nationality it wont accept British Citizen. . Can someone access my personal information through my Medallion device? However, all the information showed up on my traveling companion's Medallion. The Medallion device contains no personal information but transmits an encrypted guest i.d. And they need to wait 90 minutes to do this? The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". On android, goto "Settings" "Apps" or "Manage Apps" tab. 2. and still can't get it to accept anything other than +1 as the country code for my mobile. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Cannot link my booking, the error is No booking number found. I have tried doing it manually and scanning but to no avail. Just FYIyou have responded to a posting that was created back in 2021. Will not save info. CC Help Jenn So that is all I have had to show at check in. So as to be polite I won't blame Princess, it must be Mercury Retrograde. EDL). What is a Princess MedallionClass Vacation? Does anyone know how I can do this outside of the app? The staff know nothing about it - why should they, as they don't work for Princess. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. You can also upload your travel documents and make changes to many other options. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. IDK why no 8-tops, but not interested in them. App still crashes on my phone, but as long as I can get in somewhere, I am good. Experience the Best of the West with Princess. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Looking to avoid a crowd or standing in line? On the web version, I can't link my booking number. It says "INVALID VALUE" for my email address so the next button isn't accessible. It keeps telling me to try again later. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Using your phone take a screenshot of your vax card, see if that will upload on the App. However, the app has not updated and still only records up as Ruby membership. I am trying to fill out the Travel document section. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. 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