Detailed steps to turn off Activation Lock are as follows. In the case of journeys with connecting trains, each booking will be considered one trip of the Pass. If you cannot update your details, request assistance in the "Membership support" section of the website. I cannot find the season ticket I purchased. In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. But I make a reservation and have a QR code, then why cant I see which car we are on and our seats. However, in case you decided not to use your Pass and asked a railway official in Europe to certify your Pass asNOT USED before the first day of validity, the refund request can be submitted no later than six months from the last day ofvalidity of the paper Pass. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. A travel day can only be deleted until 23.59 CET the day before the travel day. A railway official will then activate your Eurail Pass by filling in the start and end date of your Pass, as well as your passport number. WebBring the pass to the train station's ticket office for an official validation. purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, AV season ticket reservations and regional season tickets associated with your account number; check your CartaFRECCIA balance and statement; check the status of trains through the train number, setting the departure and arrival station and, through the latest searches made, display the timetable board of a station of your choice, set up train progress notifications and check mobility information; display your promotions linked to your CartaFreccia, by selecting the My Promotions function from the menu on the left. Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. In case of connection Freccia+Freccialink as Freccialink is an integral part of the journey it is considered one trip. Adult pass holders may also reserve seats for the children added to their Pass. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button. The other thing: This is March. There is no need to book this all so far in advance. The Trenitalia pass can be gotten anytime, and the free bookin Tickets loaded on the card are valid in both directions and only for one traveler. ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. Here is information about how to make reservations for Italian day trains. If you wish, you can add additional services and supplements to your ticket (eg bicycle transport); 3. La invitiamo a controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata. Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. . When we get to the station how do we know which car we are on? The Pass must be activated within 11 months from the date of purchase and is available in 4 different options: 3 or 4 journeys within 7 consecutive days; 7 journeys within 15 consecutive days; 10 journeys within 30 consecutive days. The logged in user experience does both of those things. Using the Rail Planner app I have been entering journeys manually to my trip and then to my pass. Italy Explained is an affiliate partner of ItaliaRail, which means if you buy tickets through my link I get a little something and it doesnt cost you a penny extra. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. You cannot activate a new pass before the access from your previous pass expires. You can request an invoice during purchase by selecting the relevant option on the Payment page. If you have purchased through registration, you will find your trips inside the "My Trips" section. 1 / 8. No. When Im on Trenitalia site I can choose seats and car. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. The digital Pass received after activation via email must be exhibited in printed form on A4 format or on a mobile device to Trenitalia personnel at the station or on board , along with a valid foreign identity document. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. Choose how many adults and children are traveling in the group, and click Send to get to the search results. Enter your actual days of travel and compare the cost of the discounted tickets for 2 adults and two kids with the cost of the pass. Required fields are marked *. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. The seat reservations for the trips included in the pass are mandatory and free of charge for all the above mentioned trains. Only you and moderators can see this information. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. Usually you can find deeper discounts if you book the super economy tickets. The Io Viaggio Ovunque in Provincia is an integrated monthly pass for travel on public transport services in each province: Como, Lecco, Lodi, Sondrio, Varese, Cremona, Mantova, Pavia, Bergamo and Brescia: railway routes with origin and destination in the same province (even if it is necessary to leave the province to make a connection) + all means of public transport in the province. Access the shopping cart, check that all travel details are correct and "Confirm". Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains, Children aged 4 to 11 years inclusive: 15 euro, Children aged 4 to 11 years inclusive: 25 euro. Most reservations are non-refundable. Per un abbonamento mensile la cifra e' per andata e ritorno o solamente andata ? Does the one-way ticket have an expiry date? The good news? Where can I display the trips I have purchased using my account number? Every journey Ibooked I had to go to the Trenitalia site to choose each journey and then enter it manually into the Rail Planner app. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Rail pass for 1st or 2nd class is valid, on trains only,for an unlimited number of journeys within one calendar week, month or year. Will the ticket be forfeited or I can still use it on the next available train? How else can I purchase / renew an electronic season ticket? Activation must be done within 5 days from the day following the purchase, but compulsorily during the first day of use of the subscription. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. You will be redirected to Trenord e-Store. Documents to be presented in the event of an inspection. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). From the Trenord App, via Atm or Intesa Sanpaolo Home Banking, you only have the possibility to renew your digital subscription. Select Reset console. And if I had to pay for the seats thats fine. We will transfer the refundable amountto your original payment method (for paper reservation tickets, you must return the physical ticket(s) first). The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. Different rules apply for promo Passes. Can I add the ticket I purchased to Apple Wallet? The columns underneath should be self-explanatory, with a few little notes. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. Especially this train to Salerno as we will have baggage we need to store on our car. I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. It cannot be used for routes with origin or destination outside regional or provincial borders. SPRING SALE: Get 10% off Passes until March 21. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. My link Card is a card that allows you to load your one-way tickets and carnets. Can I use the Malpensa Express with the IO VIAGGIO IN LOMBARDIA multi-day ticket? The online refund request form is here https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year old on a Trenitalia pass. During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. Youretelling me the QR code is my ticket. UJZ-VH3_GY3-TF8 cannot print tickets please advise. Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. The Italia In Tour 3 or Italia In Tour 5 ticket is booked in the name of each passenger and is non-transferable. The only difference is if you use the train company direct (e.g. Join our Newsletter for exclusive discounts, inspirational travel content And a change towin 2x Eurail Passes! Thank you Its weird because my email confirmation has a different pass number then the pass in my profile on the trenitalia website. Do you know an Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. Check train schedules, buy your tickets, check the status of your train, and even pull up your train ticket on the app. Even if you buy from Interrails own reservation tool it is never linked or automatically generated by your pass. . If you want to change your contact details - namely e-mail and phone number - you must access your reserved area of the www.trenitalia.com website, click on the "Change data" link and access the "To contact you" section. Remove the Pass, and then change the currency on the website header. Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. The age limit for that is the day of their twelfth birthday. Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. Please try again later. Step 1. For all other season tickets (e.g. Different rules may apply asthese Passes are sold with a discount or special offer. Log into your account. , Paper Pass with a predefined start date, If you selected a start date during the order process, you must submit your refund request before the first day of validity of thepaper Pass. Magnetic, paper form, or rechargeable tickets on Chip on Paper. WebI-Pass Transponder Registration & Activation Create I-Pass account. Each NYTimes.com Pass grants a predefined period of access. Valuable info! i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. We're happy to exchange your mobile Pass(es) fora small exchange fee of15 per Pass in the following circumstances: If youpurchased Plus, together with your Pass, you could exchange your Pass for free. P.O. possibile cambiare la stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto. Log into your account. But how do I know what seats I have on these trains that I have chosen. How do we find what train station is closest to any given hotel. How can I buy/renew my season ticket online? The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. 1st class. Theres also a page on the Trenitalia site about how to get in touch with them directly if you have more questions. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Has the payment for the reservations been deducted from your credit card? Appreciate your advice, thanks. Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. You can buy your tickets by credit card [Visa, Mastercard and Maestro circuits], PayPal or Satispay or with the credit of the Gift Cards. 4. A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. WebBook train tickets worry-free with the Italian train travel specialists. If i have a ticket why dont i have a ticket number? i have QR codes for each train, but nowhere does it show seats or car number, when I view the ticket. Love this blog! 1 Traveler. This is the box you need. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. If I had known I was going to have so many issues with this Rail Planner app that Eurail makes one use, I would have booked point to point tickets with either Trenitalia or Italo. Select Profile & system > Settings > System > Console info. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali You cannot change the currency once you have a Pass in your cart. Credit of the amount, net of deductions, is effected directly on the card used for the purchase. You say that you don't know what seats you have. Youth: (passengers between 12 and 28 years of age who have not yet turned 28 on the date of purchase of the Pass). , Note: Shipping and Pass Protection* costs are non-refundable. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. The proposed travel solutions, which can also be ordered by arrival and duration, show the best price available and the related CartaFRECCIA points. 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Are as follows the countrys iconic towns and cities logged in user experience does of!