I dont know how they figure that we have $50,000 of dispensable income when we only make $67,000 Gross Where do they get there numbers from? Nelnet came out of nowhere. I was under the same impression that my student loans were federal loans. 1:19-CV-07373 | 2019-11-07, U.S. District Courts | Civil Right | She put me on hold and on return told me in an uncomfortable tone that we own your loans. I said, we, as in Nelnet? And she replied, yes, Nelnet owns your loans.. They also without my knowledge or permission merged a few of my loans, as I have never consolidated. I keep getting interest every month through Nelnet. I never took out a private loan to my knowledge!! Ive had Nelnet for the last 10 years and they always told me they were on behalf of the US government and education department. Before the pandemic I was on an IBR plan. Thank you! I worked in public service for over 10 years. Good Luck. To day supervisor Alex tells me faxing it is not a good option as it dont go to their department. On top of that they have charged me triple on one with interest. All my loans were obtained through the Fed Dept of Ed. I have received several phone calls from them stating they were from the dept of education. I was told that my loans through Nelnet was not eligible for being deferred when everyone elses was deferred. Yes, I was also denied Deferment from the CARES Act and found out they werent associated to Education Depart that had allowed deferment. I also have a nelnet loan and was mislead I wasnt able to transfer those credits to a university college wasted my time and money for the loan. I was told back then that it was a department of education loan. Getting out of private student loans can be painful, but with some thought and some patience and persistence along with some strategic planning, it is a task that can be accomplished. Firstmark Services PO Box 2977 Omaha, NE 68103-2977: Correspondence: Firstmark Services PO Box 82522 Lincoln, NE 68501-2522 Fax: 1.866.258.9222: Overnight: Firstmark Services 121 S. 13th St., Suite 201 Lincoln, NE 68508: Toll-free: 1(888) 538-7378 : Hours Of Operation: 7am - 8pm Mon - Fri (CT) I found out my loans were not federal when I inquired about the COVID-19 relief. Started with Sallie Mae, sold to ACS, then Nelnet. Its very confusing. Also, I found out during the CARES pause, that I wasnt eligible for the loan payment and interest pause. Wait, my loan wasnt backed by the federal government? I consolidated my federal loans with Nelnet in 2003. I would like to be included in this lawsuit! It was covered for first Cares Act because of COVID as far as I knew. Thank you! Ssa sent a letter stating i have?had no med. Social Services Specialist jobs 2,695 open jobs Social Service Worker jobs 2,666 open jobs Caseworker jobs 2,641 open jobs . I am hardly the only borrower they have treated like this. I have nelnet and I called because of a payment due letter during the pandemic, then and only then did I find out my student loans were no longer considered federal. 4:22-cv-03188, in the U.S. District Court for the District of Nebraska. Thats almost 25k extra and would have been more if not for the Cares Act. Scared to death we will default, have wages garnishment, have the Florida and US DOE after us. Makes you question how many other payments through the years of paying they just pocketed as well. Email: customer.service@firstmarkservices.com. Defendant's reply is due by 11/22/2022. Firstmark Services offers responsive, seamless service that is personalized to meet your company's individual needs. The representative gave me misinformation and when I asked for the name of the representative I was speaking with, they refused. A company called American Student Assistance led me to believe that my payment each month was going toward the interest on my student loans. Im certain I am a victim of Nelnets shady business practices. Would like to be included in this action. Someone must answer for this. Or Call Today: (888) 301-0584. It never fails to mislead a potential learner to where they are burden with financial hardship. Nelnet provided me with a copy of the payment record from ACS that they had since ACS no longer existed for me to contact. Wells Fargo is getting out of the student lending business. I am beyond furious at this point. I too was a Pell grant recipient for my undergrad years. Ive experienced this too. So I called Nelnet today about it. They also did not honor a paid in advance status from my previous lender even though I had proof. I also have been misled & have struggled with understanding the discrepancies between Nelnet and federal student loans. I need some clarification what I can still do for loan forgiveness and I would like to join this class action against Nelnet. Nelnet should do more to help but they just want to make money. Cancellation and Refund Policy, Privacy Policy, and Ive been paying for years and the loan doesnt seem to move. But if I am I have nelnet and also thought they were a part of the government. The Biden administration extended student loan relief to 9/30/21 with 0% interest and no payments. I was held back in the past because of my debt-to-income ratio directly due to student loans. I was literally in the phone arguing with my brother, saying I got the loans through FASFA and my loans are government loans. I thought they were with Department of Education too. They took over loans without asking permission and have never disclosed that they arent federal. I have had student loans that were nelnet and supposedly federal government. Then i found out that i was not allowed to do so and in top of that i had to keep doing the paperwork for 20 years. Im in shock! I have been paying for >10years and still owe more than when I started payments. Totally aggravated with the whole concept. Also thought I was on a federal plan that would be counted towards loan forgiveness! Very inept and disappointing process with this company. Because I also applied for Loan forgiveness and now my account is going to a private Servicer instead of staying under the Federal Government.. Also tried to get in an idr plan and was misled into a payment that was twice what I pay now. Is it too late to be included ? How did my federal loan become private? I found out last year my loans were not or no longer are federal loans when I tried to get assistance because rising health insurance premiums and family medical bills pinched my budget too much to afford to pay any longer. The parties can also express their consent to jurisdiction by a magistrate judge in any joint filing, including the Joint Initial Status Report or proposed Case Management Order. Im so confused by them. (rao, ) (Entered: 11/17/2022), Docket(#28) CERTIFICATE of Service by Roisin Heather Bell on behalf of Firstmark Services, LLC, Nelnet Education Loan Funding, LLC regarding MOTION TO DISMISS FOR FAILURE TO STATE A CLAIM by Defendants Firstmark Services, LLC, Nelnet Education Loan Funding, LLC #26 , notification of affiliates pursuant to local rule 3.2 #25 , attorney appearance #24 , attorney appearance #23 , memorandum in support of motion #27 (Bell, Roisin) (Entered: 11/17/2022), Docket(#27) MEMORANDUM by Firstmark Services, LLC, Nelnet Education Loan Funding, LLC in support of Motion to Dismiss for Failure to State a Claim #26 (Attachments: #1 Exhibit A - Summons and Complaint in the State Court Action)(Bell, Roisin) (Entered: 11/17/2022), Docket(#26) MOTION TO DISMISS FOR FAILURE TO STATE A CLAIM by Defendants Firstmark Services, LLC, Nelnet Education Loan Funding, LLC (Bell, Roisin) (Entered: 11/17/2022), Docket(#25) NOTIFICATION of Affiliates pursuant to Local Rule 3.2 by Firstmark Services, LLC, Nelnet Education Loan Funding, LLC (Bell, Roisin) (Entered: 11/17/2022), Docket(#24) ATTORNEY Appearance for Defendants Firstmark Services, LLC, Nelnet Education Loan Funding, LLC by Roisin Heather Bell (Bell, Roisin) (Entered: 11/17/2022), Docket(#23) ATTORNEY Appearance for Defendants Firstmark Services, LLC, Nelnet Education Loan Funding, LLC by John N. Giftos (Giftos, John) (Entered: 11/17/2022), Docket(#6) MOTION TO DISMISS FOR FAILURE TO STATE A CLAIM by Defendant Loan Science, LLC (Bruggenthies, George) (Entered: 10/14/2022), Docket(#5) MINUTE entry before the Honorable Martha M. Pacold: The parties are directed to file an initial joint status report by 11/7/2022. The lead plaintiff in the case, Kimberly Isner-Monticello, filed the class action lawsuit after learning the CARES Acts deferment of payments would not apply to her Nelnet student loans. P.O. NelNet considers the federal consolidation a D loan and therefore do not qualify for CARES Act deferred interest or forgiveness. 120 payments later when I apply for PSLF, I am told they are unforgivable since they are now private loans. Yes, this has been happening to me and my husband. I have paid enough intetest since 2006 to pay the loan off, however the loan has ballooned from 10k to 18k. My payments continue and I wont be eligible for the federal loan forgiveness. I would greatly appreciate any information that could be provided that I could gain access to or create my own class action lawsuit. This field is for validation purposes and should be left unchanged. How do we get in on the lawsuit? Add me also to the lawsuit! My parents took both me and both my sisters loans through NelNet. I also thought i was consolidating loans from a school that tricked me into signing then the schoool that got loans consolidated signed me up for totally different classes then what i was accepted into. (Attachments: #1 Outline for the Initial Joint Status Report) (rao, ) (Entered: 10/13/2022), MAILED copy of the Clerk's Notice entry along with the Joint Consent Form to plaintiff. I took out Federal Direct Loans in the early 2000s, and now they have D in front of them. This applies to certain schools or educational service agencies that serve primarily low-income families. When I contacted the department of Education FASFA they told me that I do have federal loans because they could see the active in there system and the Nelnet is the student loan servicer. Same Here. Defendant's reply is due by 11/22/2022. I will never be able to get from under this. I meet all requirements forgiveness and needs to be considered. I too am a victim of Nelnets deceit. Firstmark Services Reviews. Loan 1 is $12,347.07($91.29 accrued interest) and Loan 2 is $5,776.64 ($785.73 accrued interest) balance. Nelnet has been my loan servicer since 2002. One more thing: I live in WV, not FL. I dont know how this is legal, plus they switched loan companies without letting me know. I am not happy; please include me in the lawsuit. I had to procure a personal loan from a family member to payoff Nelnet and pay my family a more affordable monthly payment, even with the repayment plan, it was very hard to pay back. I did more research on the website and found no evidence that I couldnt do this because of the payment plan I was in. I would very much love to be added to this lawsuit. my child misses my ex boyfriend. I owe 50,000 Navient needs to erase my loans I have been fighting my loans for a long time. Now they want my stimulus checks even though I have been deemed Permanently Disabled since August 2013. The amount never seems to decrease , Im 55 years old and cant figure this out ??? This is a game to get you to just give up and pay the loans that by right I should not have to pay, insured federal student loans under the disability guidelines. Box 2977, Omaha, NE 68103-2977. It says nowhere in the letter about private lenders. I was curious about my student loans (which were unsubsidized & subsidized federal loans when I graduated school) & decided to try and login into my Nelnet account to see if there was any update on them. How to contact Firstmark Services. I have a Nelmet account and would like more information on this pleade. Please add me as well I have nelnet loans as well. I had my loan set up for automatic withdrawal for years, called to inquire about the public service loan forgiveness after working in a Title 1 school for ten years and was informed I didnt qualify because they had set my payment up to be 17 days late*(not actually late and no fees attached but according to their fine print it couldnt be more that 15 days late) I didnt pick the date, they did. Nelnet will not even respond to my emails. I have Nelnet Loans as well and would like to be added to this Class Action Suit. Same as everyone else. I also was under the impression that they were a federally backed loan servicer. I assumed the were federally backed also. hwang in yeop wife. Almost a year later after making payments, which if you remember, I was on an idp and that is $0-$50 monthly, I get a letter in the mail from the DOE and 3 of the 4 loans are sent to them and are in default. What can be done about it now? You cant get blood from a turnip and my household Bills are way more important. When I try to call I cant get a rep. Located Lincoln, Nebraska, on 11/6/2017, the Better Business Bureau has give Firsmark a "B+" rating. I was told by them I didnt qualify for CARES relief in interest because my account starts with a D. I never knew my loans were privately held as they always show what group they are and department of education for each. 8:21-CV-01979 | 2021-08-05, U.S. District Courts | Finance | The number is: (888) 538-7378. 8:20-cv-02135-MSS-TGW, . Now I am getting calls from these people every month. Welcome. This is now the fourth month in a row that I have to call them and complain about the way they have applied my loan payments. with a few forbearances and before Nelnet I had Sallie Mae and I initially had a Federal Parent Plus loan. For instance, Wells Fargo exited the student loan business in 2021, and all existing loans were transferred to Firstmark Services. I would like included in this lawsuit they have taken thousands from me and doubled my amount owed.. Ive had student loans and still do through Nelnet they are crooks.. My loans were initially serviced by Nelnet. I too am victim of Nelnet deceit and finding they dont have the adequate documents to support their collection efforts. Top Class What is going on with this lawsuit? Please inform me on how to join this class action. I left them because enough was enough. My loan amount is much smaller than those who proceed my comment. Please add me to class action. Half of that 300. Over 40,000. Yes, I have a open student loan with Nelnet. Nelnet wants $24000.00 from me and Ive paid like 5 grand 3X on what was originally a $4400.00 loan from salliemae. Defendant Nelnet's reply is due by 12/13/2022. Ive been in public service almost 20 years and now finding out I dont qualify for loan forgiveness because of this loan which I was told by my school was a department of education loan. I had no idea!! I have a student loan with Firstmark Services, a division of Nelnet. Everything online told me I could make payments on interest and principle if I wanted to. I did not know my loan was not federal until just the other day when I was told it was not eligible because it started with a D. My loans are from the late 90s early 2000s. My husband and I are both on Social Security Disability. This company is straight from hell. When student loans were put on deferment due to Covid, my Nelnet loans (which were owned by private lenders, yet Nelnet services them and identifies themselves as United States Department of Education ) the private lenders charged me $9,000 in additional interest. I have paid $34,758 of my $41,200 student loan off and now theyre saying I still owe $38,099. In 2001 I sold my account to Nelnet (their Servicers were not discussed). 0 complaints for Firstmark Services. Please add me as I thought this loan was apart of federal government. I have inquired time and time again why this is so and have not received a valid answer. A customer lawsuit filed earlier this . That says a lot as to how the payments are used towards interest first and then principal. P.S. Please help! Screen grabs show they received my payments, but then nothing went toward anything as stated above. I was forced to take a TPD Discharge. If its not, please let me know if NYCers will be willing to join this fight because its ridiculous how these companies will try and drain your bank for getting an education. My original loan began repayment in 1997. My first comment her was in like 2020 or 2021, and Ive received no update about this lawsuit. 2:22-CV-01420 | 2022-11-29, U.S. District Courts | Finance | I hope NelNet is held responsible in court for all this, and NelNet borrowers are given a chance to realistically deal with this. They have continually put incorrect information on my credit report despite me disputing it over and over and over again. This is the letter I emailed to my state senator last June 2020. Nelnet bought my Everest college loan cant get rid of them. I would love to find out my rights in regards to NelNets deceptions. Wells Fargo paused mortgage payments for some customers without asking. My federal loan was sold to nelnet just recently wtf ! I dont know how to put these somewhere else. When I did this, I discovered all my money going towards future payments. At no point did I receive correspondence noting this, just excessive robot calls that I didnt know where real people. I was lead to believe through my original loan servicer Great Lakes, who sold my loans to Nelnet in 2019, that my loans were held by the federal government. I have been paying for years. I was also told when I refinanced with them that I would be eligible for the Teacher Loan Forgiveness. I received an email from the dept of education saying recertification for income based repayment was NOT DUE until January 2022 and Nelnet has completely disregarded this and is trying to increase my payment by $900 a month. I too have been paying nelnet, now firstmark services for every bit of 15+ years. Now years later, Im learning I deceived. I have been lied to and I would like to find out more how to fight this unethical company in the class action lawsuit. 2022. I actually owe more in interest than the original loan. I have the same problem. After Nelnet took over my loan accounts, its been a total mess ever since. They failed to process my paper work for a disability discharge. Key considerations during the transfer. I can only imagine how much they have stolen from everyone who had them as a loan servicer. Isner-Monticello, filed the class action lawsuit after learning the CARES Acts deferment of payments would not apply to her Nelnet student loans. I found out my loans were not federal when I inquired about the COVID-19 relief. I tell the rep what Im reading and she confirms that I have a commercial loan. I have email proof of their language from 2016, yet when I called to apply for loan forgiveness to my surprise they stated I couldnt cause it wasnt federally backed. I have a Nelnet loan that enforces itself as a federally financed servicer and will never come off my credit report. I have a nelnet student loan tooI want in!! I would like to join. I thought it was a us owned loan but they are not telling me the history of my loan. pearson btec national engineering book pdf. I should be a part of the lawsuit or settlement. My loan amount is much smaller than those who proceed my comment. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. I would like to be included. Nelnet took over my loans in 2022 without my consent. I have been impacted on my credit report as well which places me in a fragile place as well with no resolution to this issue only to find that when dispute takes place a persons name is returned with credit report dispute results that is an insider trader with Nelnet. But every service agent said anything beyond the minimum payment due went to future payments in this program. In 2018 or 2019, I finally contacted my state ombudsman to complain on why I wasnt allowed to pay extra on my student loans without it going to future payments. Or your state ombudsmen. 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