If a buyer opts to cancel their order, they will be refunded. Please note, you must not post print outs of e-tickets under any circumstances, unless otherwise expressly authorised or instructed in writing by us to do so. . Our Motto is: Lets Connect the World Better. (iii) an organiser of the event you are listing Resale Tickets for, or a person acting on behalf of an organiser of the event. (c) You may only list Resale Tickets that you have the right to sell, and where no third party rights, no applicable terms and conditions and no laws or regulations are breached by listing the Resale Tickets. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. 2.1 In order to set up a Ticketmaster account you must: (a) be at least 18 years old and able to enter into legally binding contracts; and. Return to top Commissions Commissions are not recalled on exchanges of unused, non-refundable, reusable tickets, as no refund is being made to the customer. Nonetheless, we recommend in all cases that buyers first seek resolution to any issues using our dispute resolution procedure, as set out in clause 15. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; We reserve the right to cancel any orders that we reasonably suspect to have been fraudulently, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. 15.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Event Partner. 10.2 Where Resale Tickets are delivered via e-delivery by email, you are responsible for providing a valid email address for e-delivery of the Resale Tickets and ensuring that you are able to receive the Resale Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered and by checking your email mailbox regularly (including junk or spam folders)). Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message or email). 16.7 Any notice provided under this Ticket Exchange Policy shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email). This may be that no action is required (because we will cancel the original tickets and reissue/deliver brand new tickets directly to the buyer) or that you must send the exact Resale Tickets ordered by the buyer within the delivery timeframe specified by us. If you can't exchange your tickets, you may be able to sell them. This will be the same price you paid, or less if you wish. We have created Fan Guarantee to give you greater flexibility and service when buying tickets from Ticketmaster. How do I sell my tickets on Ticketmaster? (a) all live listings for the event (i.e. If they already have an account, be sure to use the email address associated with their Ticketmaster account, so it's even easier for them to accept their tickets. None of us can go on the new date in September. A full-service national event ticket marketplace. You should contact us using our. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. You can conveniently do so on Disneyland.com or Disneyland mobile app, provided that: 1) the dates are in the same tier for your one-day ticket (or the new date is in a lower tier), and 2) there are park reservations still available. Universal is super strict about their tickets, so I wouldnt recommend trying to push your luck. For more information about ticket reselling on Vivid Seats and to see if you qualify, click here. Firstly, security wont let the new person past the front gate. 5.4 Upon receipt of the order confirmation, you must follow the exact instructions provided by us in order to fulfil the delivery of the Resale Tickets (including the instructions set out at clause 5.5 when dispatching physical tickets as opposed to e-tickets). If you wish to upgrade a ticket, this can be done subject to availability. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Can I exchange my tickets to another performance? Sellers are automatically notified when an order for their tickets is placed, and must confirm the order to finalize the purchase. Ticket prices also fluctuate throughout the year, and youre likely to come across some sweet discounts during the off-season. If a buyer does not opt to cancel their order, then the transaction will proceed as normal (and you (seller) will not be able to cancel your original Primary Tickets order in such circumstances). If you go to any Universal park and your experience is less than enjoyable, talk to Guest Services rather than attempting to resell (or gift) a partially used ticket. Ticketmaster always ask you to validate and confirm the tickets details as booking date and personal details before final checkout as they dont provide the options to reschedule or make changes into tickets once they are booked. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. Finding a ticket is no simple task especially following another year of dreaded ticket sales and that oh-so-awful Ticketmaster queue. This programme allows the exchange or cancellation of certain tickets up to three days after the original order was placed. You will enter your community username and new password and done! Set your price or use our recommended price and tap List tickets. No exchange fee Broadway subscribers may exchange their tickets to another performance of the same show up to 72 hours before their scheduled performance, subject to availability. 9.6 For some events we may offer the ability for you to purchase Missed Event Insurance in relation to your Resale Tickets, from our third party provider. 14.7 Nothing in this Ticket Exchange Policy seeks to exclude or limit our or any Event Partners liability for death or personal injury caused by our or any Event Partners negligence, fraud or other type of liability which cannot by law be excluded or limited. 14.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the TM Services and/or any listings, sales or purchases made under this Ticket Exchange Policy. Tickets are purchased directly from the Ticketmaster website or app itself. Ticketmasters fan-to-fan exchange program is an option for some events, but it is not always available. 5G Deployment Options: Know All in Details, 5G to 4G Interworking: Handover Call Flow, Is Cox Down Right Now or Outage: How to Fix Guide, T-Mobile SIM Card Replacement: What to Do When SIM Card is Lost or Damaged, What is 6G, 6G Vision: Full Detailed Analysis, T-Mobiles Poor Signals Indoor: Improve and Boost Signals Guide. Universal is very particular about their tickets, so to avoid surprises, contact them directly if you have any questions. 3.5 Please note: We facilitate sale/purchase transactions between buyers and sellers, we are not a party to the sale/purchase contract between a buyer and a seller of any Resale Tickets. If you no longer can attend then you can either give/sell the tickets to a friend or sell the tickets on Stubhub. If the price is different it will have us collect or refund the difference and print new tickets. Administrative and handling fees of 2,5 per ticket apply. This clause does not affect the terms of any clauses specifically providing for a right of refund. 7.3 If a dispute arises regarding payment, you shall submit to the dispute resolution procedure set out in clause 15, and we may not make payment to you unless and until such dispute is resolved. However, sometimes the event organiser will request that tickets are not resold. With undated multi-day passes, they . To prevent the bus drivers from starting a search party for you when you change reservations, please note that there's a minor fee applied to modified booking: $3.00 for trade-ins more than 24 hours from departure. However, Universal encourages visitors to contact the Guest Services team to discuss their options if something comes up before their trip. Plus, you can print a receipt, print your Print-at-Home tickets, customize your alerts, and more! 14.5 We are not responsible for the actions or failures of any Venue, performer, promoter or other Event Partner. Only they would be able to help you out if there is any chance to make changes into tickets date. Your existing Ticketmaster Tickets confirmation/order number should be formatted as 12-2345/FLO. Find the ticket (or tickets) you no longer need. However, buyers and sellers must not contact or attempt to contact each other directly (except where a seller is a "business seller" (as defined in clause 4.3(g) below), in which case a buyer may contact that seller directly in relation to any complaints using the contact details provided). You can also modify your ticket on either parks official app youll just need to create an account to use this feature. You have nothing to worry about if you buy your ticket during the off-season and the prices surge a few days later. Also Ticketmasters fan-to-fan exchange program allows ticket holders to sell or exchange their tickets with other fans, it is not designed for exchanging tickets for a different event. 7.1 Payment to you of any Resale Ticket proceeds shall be made via Adyen MarketPay in accordance with. (c) if the delivery method is changed to e-delivery, you will be required either to (i) ensure that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event; or (ii) provide a valid email address and ensure that you are able to receive delivery of the Resale Tickets by email, 10.9 It is your responsibility to check your Resale Tickets immediately once they have been delivered as mistakes cannot always be rectified. What if I can no longer attend my event? the event organiser, the event venue or other primary ticket agents). 14.8 We cannot control the acts or omissions of third parties using the Ticket Exchange. 16.5 Any of our and our Event Partners affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts. Don't worry though - you'll still be able to get into the event. (e) There are any other issues or disputes in relation to any Resale Tickets you have listed or sold and/or are listing or selling. What is the Ticketmaster refund and exchange policy? Remember, the receiver's email address must be different to the sender's email address. Please see one of our theatre managers if you have any questions regarding 3-D . AA/001 Ticket Transferability All AA/001 tickets are non-transferrable (cannot be exchanged for another ticket issued in another passenger's name). If you are listing and selling a Resale Ticket, you will also need to have an Adyen MarketPay account (which we will set up for you as part of the listing process and act as an authorised representative for you in relation to Adyen), and you will need to enter into a separate legally binding contract with Adyen by accepting. I Want To Cancel My Universal Studios Ticket, The 6 Best Harry Potter Alcoholic Drinks at Universal Orlando (Updated 2023), 10 Best Restaurants At Universal Orlando CityWalk (Updated 2023). 15.3 Your query or complaint shall be acknowledged by us as soon as possible and in any event, within five business days of receipt. Unfortunately, no. 10.3 Where Resale Tickets are being fulfilled by way of physical tickets (as opposed to via e-delivery) you are responsible for providing a safe and secure delivery address and ensuring that you are available to take delivery of the Resale Tickets (which may be delivered by any postal or courier provider). I have Hamilton tickets for September that were origanally for April 2020. Make Your Reservations Early and Adjust Accordingly. 10.4 Neither the seller nor we shall be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Resale Tickets (whether physically or via email, as applicable) or your failure to download Tickets from your Ticketmaster account, as applicable. They would be able to help you out in changing the seats with available options. Less missing out, more going out. 9.16 All Resale Tickets purchased via the Ticket Exchange remain subject to: (i) clause 8 (Ticket Rights and Obligations), clause 9 (Ticket Restrictions) and clause 10 (Event Timings and Admissions) of our. 5.11 You may use buyers personal data strictly for the purpose of fulfilment of Resale Tickets only and for no other purpose whatsoever. 5.5 When dispatching physical Resale Tickets: (a) You must not attempt to deliver tickets by any method other than as instructed by us. Can You Change Universal Studios Ticket Date? 6.4 If you are a business seller and are registered for VAT, you acknowledge and agree the price you set for each Resale Ticket is inclusive of any applicable VAT. By continuing past this page, you agree to our. 1.8 Nothing in this Ticket Exchange Policy or our. The term ". When you buy a Resale ticket, we do our best to reissue them in your name. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Ticket Exchange Policy, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. Listing Your Tickets 19. 2 nr. If we are unable to contact you to confirm your order with the correct details, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability. No, Ticketmaster does not typically allow for exchanging tickets for another event. Changing the seats are only allowed if your booked tickets meet below requirements: If above requirements are met for changing the seats, try to reach out Ticketmaster customer support team asap through Contact Us and Keep subject line as Change Seat Request or similar subject line. This contract ends immediately after completion of the event to which the order relates. 12.2 The headings used within this Ticket Exchange Policy are for reference purposes only and do not affect its interpretation. Select the ticket group you'd like to sell. (e) You must not include any documentation or other materials in the envelope containing the tickets (i.e. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags. You can save unused, undated tickets for a visit at another time as Universal tickets dont expire unless otherwise stated in the fine print. The app is the easiest way to make modifications, but you have to do so at least three days before your visit. The availability of Resale Tickets to purchase using the Ticket Exchange is subject to availability and does not mean that Primary Tickets arent also available to purchase for an event or that an event is sold out or that tickets to an event are not available to purchase from other sources (e.g. How to Fix Facebook Marketplace Newly Listed Not Showing, How to Delete Zelle recipient in Chase Bank App, How to Fix Ticketmaster Pardon the Interruption Error, How to Transfer Tickets on Ticketmaster, Step by Step Process. 8.2 If we carry out any de-listing or cancel orders pursuant to clause 8.1, then we also reserve the right, in our discretion to terminate your Ticketmaster account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future. Some Ticketmaster Articles, you might be interested to read: If you're trying to access the Ticketmaster using website or app and Read more, At some point, you might face problem when trying to transfer your Read more, Have you ever encountered an error message that simply says, "Oops, something Read more, TicketMaster is one of the most popular ticketing platforms in the world, Read more. We are having the team with vast experience who always do the research and shape the information in more valuable ways for you. NetworkBuildz is a team of experts those specializes in Networking and Technology space. NetworkBuildz 2023. 14.3 Unless otherwise stated in this clause 14, our and any relevant Event Partners liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Resale Tickets you have listed, sold or purchased shall be limited to the price paid by you the relevant Resale Tickets, including any Service Charges but excluding any Order Processing Fees. Tap Tickets in the navigation bar at the bottom. 6.3 If an event is rescheduled or materially altered: (a) the event listing page will be updated with the new information and all live listings will remain listed and available for sale. When you sell your tickets on Ticketmaster, it may take some time for the tickets to be transferred to the new user and the additional time for payment to be processed. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event. Always contact the appropriate Universal park to confirm the details of your particular pass. If you become aware or suspect that anyone knows your user name and/or password, you should promptly contact us. 8.1 We reserve the right to de-list any listings and/or cancel any orders selling Resale Tickets on the Ticket Exchange if: (a) You fail to comply with any listing conditions under clause 4.3; (b) You are a business seller and fail to comply with clauses 4.3(g) or 6.4 and/or applicable law or regulation in relation to trading as a business; (c) You fail to supply a buyer with the exact Resale Tickets ordered (including by way of a failed delivery or where the buyer receives Resale Tickets that do not match listed Resale Tickets or order confirmation); (d) The buyer is denied entry to the relevant event through no fault of their own as a result of any act or omission by you (including any failure to comply with the terms of this Ticket Exchange Policy and/or any terms and conditions applicable to the Primary Ticket and/or any other applicable laws and regulations). or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. Selling Tickets. Did you find it helpful? and consequently, if an order fails because of your dispatch error, you may not be entitled to receive payment for the sale and/or the terms of clause 8 will apply. You can change your ticket date by calling the Universal Orlando Guest Contact Center at (877) 589-4783 or Universal Hollywoods Ticket Center at (866) 258-6546. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Accepting Your Tickets Step 1 If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. The Ticketmaster Fan Guarantee is: Guaranteed 100% official tickets. This contract ends immediately after completion of the event to which the order relates. Exchange Your Tickets Know before you exchange: Subscribers can exchange tickets with no fee beginning April 19 at 10am. Can I Transfer Ownership of My Universal Tickets? 9.14 Please ensure that you read the full Resale Ticket description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake. Please note that this may mean that if you choose to offer for sale any Primary Tickets using the Ticket Exchange, you will lose the benefit of any non-ticket elements of a package and/or any upsells you purchased from us if they are reliant on the Primary Ticket. Re: Possible to change ticket dates at Universal and Disney? 2.7 We reserve the right to terminate your account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future if: (a) any abusive or threatening behaviour is carried out by you or on your behalf or via your account; (b) we suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf or via your account; (c) we suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf or via your account, including unauthorised contact between sellers and buyers or potential buyers; (d) we are ordered to do so by any legal or regulatory authority; and/or, (e) you otherwise breach the terms of this Ticket Exchange Policy or any other applicable policies (including our, 2.8 You may close your account by contacting us using our, 2.9 Termination of your account and/or cancellations of any purchases, listings or sales under this Ticket Exchange Policy (or purchases under our, 3.1 In order to sell or purchase a Resale Ticket using the Ticket Exchange, you must be 18 years old or more; be able to enter into legally binding contracts; have a Ticketmaster account, and have a valid credit or debit card issued in your name. 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