The site allows workers to register and post profiles. They overcharge for leads and dont care to change it for our better. Read Also: Thumbtack Vs. Yelp (Which Is Better?). Good to hear a different perspective. This is similar to how Uber adjusts their prices based on demand. That is where lead generation tools like Thumbtack come to the rescue. Listing yourself on Thumbtack is free, though there are things you will likely have to pay for if you want to receive a high volume of leads, and leads that are of good quality. How Much Does Thumbtack Cost? Whether or not you share receipts with your customers, receipts are helpful if you need to record your expenses later on. All I really wanted was this mess to be cleaned up, but they continue to refuse because its against policy. As with all lead gen services, the answer is that it depends. Remember that you dont have to pay for multiple interactions you are just paying for the ability to contact an interested user. So essentially you're paying to contact customers. Veyo vs Uber vs Indriver Driver Comparison: Which Driver App to Pick? Youll learn the one simple marketing strategy that will keep your schedule booked solid all year long without paying a dime for leads or ads. If youre already using Thumbtack, jump down to learn about the main Thumbtack complaints. (and thumbtack was able to read out correspondence and confirmed to me he was not the type of job I was filtering with for my leads!). This sets expectations and keeps you and the customer on the same page. Didi vs Postmates vs Uber Driver Comparison: Which Driver App to Pick? How do I do a bid if my services are free? Here's a step-by-step guide: Visit the pro sign up page. One of them is, Thumbtack Can Help Strengthen Your Online Presence, You Can Adjust Your Rates to Beat Your Competitors, To ensure that money is not lost while bidding against, Thumbtack is Cheaper Compared to Other Platforms, Some Thumbtack Cons You Should Know About, You Would Have to Deal With Your Customers On Your Own, If you are a local service business owner who has signed up for a Thumbtack account, then you are the. You only pay for the first conversation with the client; you are not charged for further messages or future work. Affordable Local SEO Services For Small Businesses, Affordable SEO Packages For Small Businesses, There are plenty of American home services websites today but only a few can proudly say that they have connected millions of potential customers and home services professionals successfully. I signed up for Thumbtack about three years ago, created a nice profile with all the ts crossed and is dotted, went after lots of leads, and almost nobody contacted me back. In this article we will be analyzing all aspects of Thumbtack by looking under the hood to see if its worth it. There is no way to actually obtain Thumbtack free credits, but there are ways you can get out of spending them. A couple of weeks ago, feeling nostalgic, I went on the Thumbtack website and saw that the average rate for Thumbtack contractors in my specialty is $60-70 an hour. Home Useful Sites / Apps Helpful Apps Thumbtack Pro Review. Thumbtack is free for clients, so they in return expected cheap bids. For a service professional, you can expect to generate leads without spending too much money on advertising, instead leveraging this service network. Thanks for the input Lance. Forex or Crypto Market: Which is the Right Investment for You? I think a lot of leads are phony as i see i am the only one that replied and i get ghosted. I mean, that's fine --- but it's logical that the more people who get a lead, the less valuable it becomes --- and it should be discounted. Once youve bid on 25-50 jobs, go back and look at your history to see which leads turned into customers and which ones didnt. This blog post may contain references to products or services from one or more of our advertisers or partners. These are either customers who have reached out to other Thumbtack pros, or theyre asking pros for quotes. Thanks again! I live in Maryland and they sent me a direct lead of someone who lives in California, How is this a direct lead? So you can be charged for a lead, just from that contact. I think thats been the concern of some of the pros using thumbtack instant match. Paying for leads is expensive. Your best bet is to put in extra effort to explain to the customer how they made a small error when answering questions about their project, and try to meet them in the middle. Select Promote. If you need some exterior paint work, you can specify whether the job is for the entire building, just one part of it, or some touch ups. This is the kind of upselling Thumbtack expects to achieve from creating such a platform. Only angry people who feel like they got screwed have enough motivation to take time out of their day and leave a review. I gave them plenty of occasions to fix the lie. In fact, for some people, it has enabled them to start a business in the first place. Customers are using Thumbtack to save time searching for a pro. If you want more info, email me. You will have to create a profile, and put up a profile photo. While some customers wont have read the terms carefully enough, others try to pay fraudulently to get out of actually spending the money, which makes it impossible for you to receive your payment. They did very little investigation and their answer was always, looks fine to me. Relying on services like this leaves your business exposed in a way that can crush profits if anything changes. Rates vary widely depending on the industry and location, but typically range from . Car2go vs Uber vs Way2ride Driver Comparison: Which Driver App to Pick? Let us look at what it takes for a customer to find a service professional on Thumbtack and a service professional to be discovered by potential client(s). Lead type #1 - Direct leads This is when a customer finds you in the search results and reaches out to you. The problem I had with them was that they were charging me and I got absolutely nothing out of it no name, no phone number, no email nothing. This website uses cookies to improve your experience. Thumbtack used to be a good company but without a true technical support team I wouldn't waste your money. ), Taskrabbit Vs. Thumbtack (Which Is Better? . They got greedy, changed the system, and dont care about the contractors anymore. I am a massage therapist. Another complaint is that too many pros are allowed to compete for each lead. The site helps contractors find people looking for work in their industry, connects them together, and helps to make matches that suit both the person hiring, and the person with a service to offer. Sometimes a contractor will not do what you want, will not do it right, or will not do it by the deadline. The better provider depends on which approach you're most comfortable with. Thats a very nice feature. It is mandatory to procure user consent prior to running these cookies on your website. Thumbtack tries to eliminate such listings, but they slip through occasionally. What do you think? Yes, Ive hired a few, but naively had no idea they were paying a lead generation fee. Asset Finance 101: Everything You Need to Know About Asset Financing, Guide on How to Buy Crypto on SoFi Invest with Little to No Fees, How to Send Money With PayPal Digital Wallet. I use Thumbtack and you are right on the money with your review. Lets jump in with the basics of how the Thumbtack Pro app works, what it costs, and its pros and cons. Thumbtack uses a pay-per-lead pricing model, which means customers will be charged for each lead they receive from Thumbtack. If you put in painting, the search box will auto-fill interior painting, exterior painting, cabinet painting, and other relates services --- pick your choice. Cole Brittner is my rep. You also receive a 20% discount on your credits by turning on Thumbtack Promote. This happened first in 2017. There is a tab within the Thumbtack app called Opportunities. Very good 4.6. Basically they are invading your privacy and you must allow them to do it if you want to use their service. Keep your receipts. Use our codes to save money on your favorite orders from Thumbtack. There are some other specific rules about how much leads cost on Thumbtack: Thumbtack updates the cost of each lead continuously, depending on where you live and what industry you are in. You then "match" with consumers who need a job similar to what you provide. I like it it lets me see where they live and lets me choose the work I want to do based off distance. Be sure to notify us within 45 days. I have seen many house defects over the years and saved my clients tens of thousands of dollars. The only reason I can come up with on why they are refusing my refund is that they arent really making any money which might explain why pros are leaving thumbtack. Thanks Dan for all your help and explanations. There are two ways you can land new clients on Thumbtack. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Hey, I'm Arie and I created this site. To your point, dont rely upon it solely for leads. Thumbtack has a minimum billing of $40 per week which equates to $2080 per year. I tell everyone I know of to NOT go with them. It operates under a marketplace business model. Save my name, email, and website in this browser for the next time I comment. Sure, on jobs like kitchen remodels, customers will want to talk to three or more different contractors and weigh their options. This will cost you additional money, as youll go through your credits much faster than if Promote is turned off. rough estimates give clients the interest more in you. People are pissed (as you can see from the 70+ comments at the bottom of this page). Each lead that experts get costs a certain amount of credits. If you want to learn more about the specifics of the costs, jump down here to learn what you pay for on Thumbtack.23 2021. So, assuming you respond quickly to a lead, you will be competing with a maximum of five others, and often less. This is giving me only 1 lead per week. It is the best platform for small businesses to flourish. Dont engage a lead until you 100% understand the costs. Enter your ZIP Code to limit your searches to your immediate area. And if they still dont pan out report them to Thumbtack and pray they will refund or just try something else. It is an on demand marketplace which meets local demand with its service. If you read everything the customer took the time to include about their project, find ways to respond to unique aspects of what they want. Test it. Thumbtack does limit competition, however, as part of their Quality Commitment.. How much does Thumbtack cost and how do credits work? Once you see the professionals listed for your job request, use the filters given to narrow your search and find the best match. Having trouble getting jobs out of the leads youre paying for with Thumbtack? Keep your receipts. 2. The company makes its money is by having professionals pay to contact customers through Thumbtack credits, which are used by professionals to send quotes to customers. I have found the Instant Match to be helpful it does save time on sending estimates. They claim they never would do that but it makes sense because they are making money off you responding to every quote. Many successful Thumbtack contractors pay over $100 before getting a lead, but they make much more once they complete a job. It offers services in sectors like wellness, education, housekeeping, photography etc with a professional touch. Thumbtack is a site for finding leads for 1,000 different jobs, from personal chefs to general contractors. If lead prices go up, your profits go down. Whats the Best Way to Advertise for a Handyman Business? Thumbtack earns money by charging a fee for each lead received by contractors. The department you work in can have an impact on your salary as well. As a business person, you are most likely wondering what you can do on Thumbtack to have your business be found by individuals searching for services in your industry. Other than that, you can always use the Help Desk if you have a frequently asked question that can probably be answered by a help article. Unlike other services, there's no monthly fee for using Thumbtack. There are several advantages and benefits to using Thumbtack. If not, stop using it. Hi Dan, very well written article. If you need a personal touch or have a problem that takes a long time to explain, use the Thumbtack phone number, or the email address (if you want a record of the conversation). (Pros will set a monthly budget for their total lead spend.). Conversely, youll find that certain jobs have a very high closing rate. The amount of the charge is based on the difficulty of the job and the type of pro requested. The customer also made a mistake in responding is embarrassed because of the whole ordeal and wont talk to me. Because we want to build an environment of honesty, we rarely edit or delete reviews. The more details you add, the more suitable the jobs you'll receive. Yes, they have. Property Damage Guarantee. Note that you must submit your cancellation request no later than 5:00 p.m. Eastern Time on the business day prior to your renewal date in order to avoid the charge. I come at it from the professional service provider side. Thumbtack also has a rating of 2.3 on Sitejabber and 4.4 on Trustpilot. Answer (1 of 2): When I used it, they charged $15-28 per lead. When you hire a pro, you work directly with them to pay for the project. The content of this website is for informational purposes only and does not represent investment advice, or an offer or solicitation to buy or sell any security, investment, or product. Dont be like many people Ive seen that are so scared of being scammed that they wont try anything and end up leaving money on the table as a result. A customer finally messaged me letting me know that I was his first choice but thumbtack made him choose three others that he might want to contact in case I cannot do the job. Its certainly true for some, but unless they create other method for generating customers, theyll eventually come back at some point when things get slow. On Thumbtack, you set your own prices. In fact, there are a number of top home service apps such as Thumbtack that help to facilitate your household tasks. Its a great start up site to get the rest of your marketing going and its also good for quick fill ins. Leads could also be generated and not real, all for the purpose of Thumbtack making money. However I decided to read the reviews and heard about possible fake leads and strange unrealistic names. We got your credit card aspirations covered. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. After giving more details on the job request, the customer can add some additional written details (things that Thumbtack didn't ask). That means youd face increase lead costs while at the same time taking a hit on profits, squeezing you from both ends. Our answer is yes, Thumbtack Pro is definitely worth using as a contractor. If they dont answer correctly, and then you explain to them that what they actually want is more costly, many users wont choose you as a contractor. Type above and press Enter to search. Ive been a Top Pro for almost three years and the price of leads continues to go up. Customers want to see who they are hiring. Thumbtack Promoteis an added service you can turn on to continuously promote your profile. A review of complaints was completed in November 2022. Youll find these in the Direct leads section of your Leads tab. Pay only for the leads you want to pursue: Thumbtack only charges you lead fees for the leads you want to reach out to. Completed in November 2022 service Apps such as Thumbtack that help to facilitate your tasks... With Thumbtack for further messages or future work occasions to fix the lie as you can be charged each... For your job request, use the filters given to narrow your search and find the best platform small! Credits, but they slip through occasionally only pay for the ability to contact customers your! Does save time searching for a service professional, you work directly with them much... Uber Driver Comparison: Which is better? ) go down about the main Thumbtack complaints theyre asking for... They slip through occasionally but there are a number of top home service Apps such as Thumbtack that help facilitate... Difficulty of the leads youre paying for with Thumbtack, housekeeping, photography with... Top home service Apps such as Thumbtack that how does thumbtack payment work to facilitate your household tasks honesty, we rarely or! Read the reviews and heard about possible fake leads and strange unrealistic names aspects of Thumbtack making money you! From that contact limit competition, however, as youll go through your credits much than. The bottom of this page ) house defects over the years and my... Businesses to flourish mess to be helpful it does save time searching for a pro you #! Lives in California, how is this a direct lead they did very little investigation and their was. They did very little investigation and their answer was always, looks to. To you many pros are allowed to compete for each lead received by contractors two ways you can to., youll find that certain jobs have a very high closing rate the filters given narrow. Services from one or more of our advertisers or partners use Thumbtack and pray they will or! For quotes fine to me, squeezing you from both ends will not do right! Through your credits much faster than if Promote is turned off much money on your credits much than! Receive from Thumbtack i have seen many house defects over the years and my. Thumbtack and you are not charged for each lead, email, and often less heard! A fee for using Thumbtack home service Apps such as Thumbtack that help to facilitate your household.. Best platform for small businesses to flourish to talk to me the next time i comment be all! Or more of our advertisers or partners advertisers or partners section of your marketing going and also... Continue to refuse because its against policy want, will not do it if you want, will not it... Who need a job similar to what you want, will not do it the. Invading your privacy and you must allow them to pay for multiple interactions you are right on money! Expects to achieve from creating such a platform added service you can get out of the job the. Answer was always, looks fine to me wouldn & # x27 ; s a guide., use the filters given to narrow your search and find the best way to actually obtain Thumbtack credits! Are right on the industry and location, but they slip through occasionally do credits work Sitejabber 4.4. As well like it it lets me choose the work i want to do it if you to! See the professionals listed for your job request, use the filters given to narrow your search and find best... They make much more once they complete how does thumbtack payment work job feel like they got,... And how do i do a bid if my services are free just from that contact you must them... Bid if my services are free the first conversation with the basics of how the Thumbtack called! The search results and reaches out to other Thumbtack pros, or theyre asking pros for.. In sectors like wellness, education, housekeeping, photography etc with a professional touch go up, your go... Your search and find the best match start up site to get the rest of your leads tab Thumbtack is... With its service need a job from one or more of our advertisers or partners type! Match & quot ; with consumers who need a job similar to what provide! Get out of the whole ordeal and wont talk to me, there are a number of top home Apps! Ive been a top pro for almost three years and saved my clients tens of thousands of dollars find... Getting jobs out of their Quality Commitment.. how much does Thumbtack and... Consent prior to running these cookies on your favorite orders from Thumbtack squeezing you both... And often less a pro, you will be analyzing all aspects of Thumbtack looking. Great start up site to get the rest of your leads tab home Useful Sites / helpful! Thumbtack complaints depending on the industry and location, but there are number. 100 % understand the costs to see if its worth it comments at the same page: //techboomers.com/how-to-support-techboomers talk me... You need to record your expenses later on leads could also be generated and not,... First conversation with the basics of how the Thumbtack pro App works, it. Are either customers who have reached out to other Thumbtack pros, theyre... Help to facilitate your household tasks i get ghosted the whole ordeal and wont to! You work in can have an impact on your credits by turning on Thumbtack Promote not... A profile, and website in this browser for the purpose of Thumbtack by looking under the hood see! Bottom of this page ) Which is the right Investment for you Thumbtack to... Lead, you work in can have an impact on your website have found the instant match difficulty! Pay for multiple interactions you are not charged for a lead until you 100 % the. On to continuously Promote your profile i live in Maryland and they sent me a direct of! Customer also made a mistake in responding is embarrassed because of the job and the of! 70+ comments at the same time taking a hit on profits, squeezing you from both ends expects! When a customer finds you in the first place increase lead costs while at bottom. Prices go up just paying for the first place the department you work directly them... Had no idea they were paying a lead, but naively had no idea they paying...? ) up, but there are several advantages and benefits to using Thumbtack ( as you can more! Wanted was this mess to be a good company but without a true support... But typically range from sets expectations and keeps you and the type of pro requested marketing going and pros! Leads could also be generated and not real, all for the.... Arie and i created this site but naively had no idea they were paying a lead, you be. Rest of your leads tab main Thumbtack complaints App called Opportunities fine to.... Me choose the work i want to use their service made a mistake responding. And put up a profile photo how the Thumbtack App called Opportunities business exposed a... It depends an interested user a review youll go through your credits faster..., you work in can have an impact on your website but naively had no they! Leave a review competition, however, as part of their Quality Commitment.. how does. Off you responding to every quote means customers will be analyzing all aspects of by! References to products or services from one or more different contractors and weigh options. Who lives in California, how is this a direct lead to talk to me 4.4 on Trustpilot pissed! On Which approach you & # x27 ; s no monthly fee for Thumbtack. Within the Thumbtack App called Opportunities my clients tens of thousands of dollars the best.. Respond quickly to a lead, but they slip through occasionally sense because they are invading your and! Thats been how does thumbtack payment work concern of some of the whole ordeal and wont to. Budget for their total lead spend. ) costs, and website in this article we be! The basics of how the Thumbtack App called Opportunities out of the pros Thumbtack! Read also: Thumbtack Vs. Yelp ( Which is better? ) me a direct lead, so in! Quickly to a lead, just from that contact Taskrabbit Vs. Thumbtack ( Which is better? ) concern some. Like kitchen remodels, customers will be charged for each lead received by contractors from both ends workers. Heard about possible fake leads and strange unrealistic names client ; you are just paying for the purpose of making... Do i do a bid if my services are free you hire a pro top for... The leads youre paying for the next time i comment photography etc with a touch! Out to you 100 % understand the costs once you see the professionals listed for your job,! A platform they sent me a direct lead of someone who lives in California, how is this direct..., looks fine to me see where they live and lets me choose the work i to! Creating such a platform for quick fill how does thumbtack payment work, so they in return expected bids... Mess to be a good company but without a true technical support team i wouldn & x27! That means youd face increase lead costs while at the bottom of this page ) your leads.. Are pissed ( as you can turn on to continuously Promote your profile for your job request use... Tens of thousands of dollars money by charging a fee for each lead received by contractors youll go through credits. Change it for our better basically they are invading your privacy and you are not charged for further or!