WebOnline via our website where you can complete our complaints or concerns form, tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile) or email - Housing: The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. info@housing-ombudsman.org.uk. Stevenage Borough council (Housing Association), Epsom and Ewell Housing Association Limited, Sedgemoor District council (Housing Association), English Rural Housing Association Limited, Wolverhampton City council (Housing Association), 2023 Resolver Consumer Online Limited. When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. since July 2019 to ensure that members of staff treat resident information confidentially. Alternatively, you can complete the web form below. Contact us To report a non-urgent repair, please use our online report a repair form For any emergency enquiries please call us on: 0800 131 3348 For customer enquiries, please contact us here Contact us These reports were of loud banging doors (both communal and inside other flats), smells of cigarette and/or cannabis smoke, residents breaching lockdown restrictions and shouting or loud conversations by neighbours during the night. Turn it down. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than Many thanks. I've popped you over a message (via TrustPilot) to ask for more info. Its all too common for providers to ignore their customers and expect them to put up with shoddy service. Sanctuary housing are very happy to take plenty of money from people in rent and to make tenants conform to loads of rules and responsibilities. Sanctuary. All rights reserved. The landlords ASB policy obliges it to use support and persuasion to modify potential ASB. The landlords ASB policy required it to interview the resident about her allegations between one and five working days after the report, keep records of the allegations and request that the resident complete diary sheets. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. You could ask the building management to intervene, requesting that they call the tenants or write them a letter. For information on Domestic Abuse, please see our dedicated page. If you report the problem by phone, make a note of the date and time you call and write down the name of the person you spoke to. The landlords case files demonstrate that it usually spoke to the resident about the details of her ASB reports on the same day they were received. You do have rights. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Telephone: 0300 111 3000. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. Chamber Court, Castle Street Explain what action can be taken to resolve the complaint. Use Resolver to make a complaint. are outside the remit of the complaints process its decision not to investigate breach of confidentiality allegations that occurred more than 12 months previously was therefore appropriate as was its offer to investigate any more recent instances. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. Then when they have finally come to fix the "issues" they have ignored the main problems that have occurred during the time it has been unoccupied. Join the 314 people who've already reviewed Sanctuary. The landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. You can make private notes about your case as well as set yourself reminders. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its handling of: the residents allegations that staff members breached confidentiality, The landlord conducted appropriate investigations into the residents ASB reports. 2023 Trustpilot, Inc. All rights reserved. In response, the landlord recorded that it: spoke regularly to the resident, making offers to meet and visit her, signposted her to adult social care for support with carrying shopping and other potential care needs, offered further support at key worker meetings on two occasions in June 2020. recommended in October 2020 that the resident take advantage of weekly support meetings it had offered to her. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. I wouldnt bother to pay the prices for the housing! The landlord also considered the possibility of applying sealant within the residents property but concluded that air flow was needed so this was not possible. Sanctuary Housing Independent Complaints Group - Countrywide This is known as Cuckooing. Thank you. Children need to play. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. Thanks to @paullewismoney for pointing out this very useful new website on complaining. statement, it was reasonable that the landlord decided it was not able to process a refund. Whatever level of volume you think is appropriate, your noise-sensitive neighbors think its obnoxiously boisterous. It would never been escalated so quickly without resolver. Need replacing. Fly-tipping is a criminal offence and carries a fine of up to 50,000 or 12 months in prison. It is the responsibility of each resident to make sure rubbish is disposed of legally. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. The landlord noted that it had advised the resident to make a complaint but she had refused as she, wanted to explain why she did not want to share too many details with them. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. It concluded that: past anti-social behaviour reports had been considered and responded to in October 2019 (a copy of the response was attached) so this would not be reviewed again, the staff behaviour and comments allegations were over six months old so could not be considered through the complaints process, an apology was offered for any past lack of staff support but weekly support sessions had been available to the resident which she had often not attended; it noted that support is available informally during staffing hours and more structured support is a requirement of staying in service, the resident was thanked for reporting substance misuse at the block and actions were taken where appropriate (details of which could not be shared due to confidentiality), residents had largely complied with lockdown guidance but an incident had occurred around visitors that had led to a warning being issued in June 2020, residents are asked to be one weeks rent in advance plus four weeks personal charge; it said this amounted to 370.23 credit but the residents balance was 300.45 so she was 69.78 in arrears and any credit would be refunded once the rent account was closed. Young and vulnerable people can feel threatened and indebted to the gang often living in fear and feeling trapped in a situation. To complain about a housing association, go to the Housing Ombudsman. We will also advise you how to word your complaint in order to get a swift resolution to your issue. Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. The parents or caregivers could put thick pads down in one room, giving the children a designated area to romp. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. But you need to work. These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or where it was not obliged to take enforcement action. Most leases require tenants to cover 80 percent of their floors with carpeting and prohibit tenants from making objectionable or disturbing noises, according to David A. Kaminsky, a Manhattan real estate lawyer. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well sign posting to special services , they all come in on average as the same price ,we get charged for the same thing in some cases but under a different title, if you ask for a p.o.m statement you will see for your selves not that they will give you one. Uncontrolled copy if printed. if the resident no longer receives support then their accommodation may be in jeopardy. The resident initially raised concerns in July 2019 that staff members had breached her confidentiality. They dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make a noise complaint and then they do bugger all about it and. You may not even need to mention the children. You can be certain that youre talking to the right person at the right time. Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. Complaint cases received April 2021 March 2022 Housing associations by complaint cases received Landlord Name Cases London & Quadrant Housing Trust 9.15am-5.15pm: Mon, Thurs, Fri We will not disclose your identify without your consent. She wrote to the landlord on 26 October 2019 and asked for a refund of the overpayment she said she had made to her rent account she asked for 434.72 to be refunded. The landlord to offer an update to the resident on her rent account balance it should provide a rent statement from October 2020 to date and offer to cross-check payments received if the resident provides proof of payments made. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. WebResolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. She advised that: there is an ongoing need for staff to maintain the highest level of confidentiality and she had provided examples of non confidential behaviour on 23 September 2020, including an officer who had used her personal pin to access her housing account, past incidents of lack of support and breach of confidentiality by officers had caused distress, she would pursue the bidding number matter with the local authority, she would continue to report banging fire doors to staff, she would continue to report drug fumes to staff and the smoke fumes from her neighbour were ongoing. WebNeighbour nuisance and anti-social behaviour. Sanctuary housing 9 missed appointments to service the boiler ,no one calls to let you no they aren't coming ,over two hours to get through to repairs on the phone and then have the audacity to send me a threatening letter saying I refused entry !! Ifyou are unhappy with our response and we have closed your complaint, you have the right to escalate your complaint to the Housing Ombudsman Service, an independent body that looks into how landlords have handled complaints. L0247 Normally, Id work at the cafe down the street for a few hours, but thats not an option. Investigate your complaint thoroughly to ensure that we fully understand your complaint Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. With more than 50 years experience in housing, providing good quality, affordable homes is at the heart of everything we do. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House You may change your settings at any time or accept the default settings. If that doesn't sort out the problem you can go to the council if you haven't already talked to them. My neighbours are causing me problems with anti-social behaviour, and the council doesnt What does it mean to have power of attorney? If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. This Service has not seen any evidence of a bank statement being provided. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. potential criminal behaviour. Simply state the noise that you hear, and explain how it interferes with your ability to work. This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. Ive been waiting 2.5 yrs on windows to be put into my bedroom! Best and worst companies at resolving issues. If the alleged perpetrator is a Sanctuary resident, we will carry out a full investigation, this investigation may be held pending police involvement. Instead, theyre full of the info you need to get things sorted. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. View our latestSelf-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), To report a non-urgent repair, please use our online report a repair form. Your feedback will help us give millions of people the information they need. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. Voice your opinion today and hear what 321 customers have already said. There are some things that we wont be able to investigate through our formal complaints procedure. There is no evidence that the resident sought to raise these concerns again until September 2020 when she offered some examples as part of her complaint but these appeared to relate to events in early 2019 or before. Here are 8 tips for writing great reviews. Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. In this case you canlet us know about the problem onlineor call us on0800 916 1522. The resident made a further report of cigarette smoke on 6 October 2020. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. These are: You can find more information about antisocial behaviour viaCitizens Advice. We would not normally consider behaviour around different cultures or lifestyles, or which may not be considered unreasonable by most people, as antisocial behaviour. Cars near the property for a short period of time. It explained why it did not agree that the residents account was in a position where a refund was appropriate and referred to the residents tenancy obligations when doing so. Anyone can read what you share. I can hear running, jumping and shouting. They could bundle them up and take them outside to run around. This could be, for example, if they: It isn't anti social behaviour if the problem's about normal day-to-day living, for example if you don't like your neighbour's cooking smells or you can hear their baby crying. So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. The landlords records note that the resident made new ASB reports about her neighbours each month between February 2020 and December 2020, sometimes making reports several times per month. All Rights Reserved. Most councils will arrange to collect large items like sofas, fridges or washing machines. Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. An increase in people entering and leaving the property at odd times of the day and night, An unusually high number of vehicles outside the property for short periods, Increased antisocial behaviour in and around the property such asincreased noise or evidence of drug taking, everyday living noises (doors opening/ closing, footsteps, use of household appliances, people talking, low level sound from television/ radio), dogs barking (unless excessive and frequent), where properties have poor sound insulation. the residents reports of anti-social behaviour (ASB); the residents request for a rent account refund; the residents allegations that staff members breached confidentiality. You can check what to do if youve experienced a hate crime or incident. lthough it did not immediately request that the resident complete diary sheets, it did make detailed records of each incident reported by the resident. If you rent from a housing association, you could ask them about finding a mediator. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. Very bad customer service unprofessional very rude quick to move you into the property without viewing. Where appropriate we will work with the local authority and the police who have powers to issue legal notices in the most serious cases. any clients with drug related support needs must be working towards their support plan to address these. View Sanctuary Housing Association complaints contact details. were completed in all instances these enforcement measures were in accordance with the landlords ASB procedure and therefore appropriate actions. We also ensure all reviews are published without moderation. Since the start of the pandemic, the family directly above me has been home, too, with two young children. WebCivic disputes between neighbours (such as boundary issues or shared driveways) Day to day living noises such as: Footsteps in a neighbouring property Children playing Anyone can write a Trustpilot review. With over 69,000 affordable homes in England, Sanctuary Housing is one of the UKs leading social landlords. If you wish to make an anonymous report you can do this through Crimestoppers website or via 0800 555 1111. Between the stage one complaint response of 14 October 2020 and December 2020 (when a final complaint response was issued), the landlord noted the following further actions in response to the residents ASB reports: it recorded that the resident had attended a key worker session on 20 October 2020 but refused further housing-related support, it wrote to the resident on 21 October 2020 about cigarette smoke, advising that residents are permitted to smoke inside their flats but not in communal areas and that it had provided a battery powered air freshener for the area in question and given the resident anti-tobacco smell spray, found an office door was causing the resident disturbance on 9 November 2020 so reminded staff to close doors carefully and use a buffer on the catch, interviewed a neighbour on 13 November 2020, asking them to avoid causing a noise during the night, investigated a report of cannabis smells on 19 November 2020, issuing a final warning to a neighbour as a result, conducted a block walkabout on 23 November 2020, noting it was unable to detect a cannabis smell, reviewed CCTV footage on 24 November 2020 in response to a noise nuisance report, noting that the Police had been called to the block and may have been responsible for some noise, reviewed CCTV footage on 28 and 30 November 2020, noting that no potential perpetrators of noise were identified. Instead, staff are required to try to resolve matters by discussion. Please tell us more about why our advice didn't help. We have adopted the Housing Ombudsmans definition of a complaint. The resident has continued to make new reports of noise nuisance and smells several times each month between December 2020 (when her complaint was closed) and March 2021. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. The landlord replied to the resident on 29 January 2021. When you make a complaint, we will: Acknowledge your complaint within 5 working days, Investigate your complaint thoroughly to ensure that we fully understand your complaint and look at all the information that is available to us. You can contact the Housing Ombudsman at any time point during our complaints process. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. The Housing Ombudsman is an independent organisation which deals with disputes between social landlords and their residents. Registered Society No. Theyll look at your complaint and decide if the council or housing association should put things right. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. DO NOT TOUCH WITH A BARGE POLE!!!!! Im disabled and I have to fight and fight to get anything from these guys. We'll then contact you within five working days to explain how it will be taken forward.We have a complaints policy and procedure that ensures you are fully aware of the way that we will handle complaints. The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. That leaves it up to them, Ms. Gottsman said. If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. Only talk to your neighbour if you feel safe and comfortable. A Black tenant has accused a housing association of racial discrimination after discovering that shes been paying more rent than her white neighbours for a smaller You can take someone with you for support. Suggested companies. Webthen you can report a complaint to us by: Emailing care.complaints@sanctuary-housing.co.uk Completing the attached complaint form or via our website www.sanctuary-care.co.uk Calling 0800 916 1499. who can make a complaint? https://www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. No Win No Fee. To help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to speak to. Follow us on Twitter: @nytrealestate. The landlord should confirm its intentions in regard to these recommendations to this Service within four weeks of the date of this report. It confirmed the complaint was closed. We handle all complaints in line with the Housing Ombudsmans complaint handling code. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. Take 3 minutes to tell us if you found what you needed on our website. This Service has not been provided with a copy of the neighbours tenancy Not only does fly-tipping pose a risk to people and wildlife, damage the environment and spoil the enjoyment of our towns and countryside, it also costs a lot of money to clear up. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. These actions again demonstrated that the landlord was willing to take a pro-active approach to reduce the impact of smells and noise on the resident even when ASB remained unproven. Normally, Id work at the heart of everything we do im disabled and i to. An exempt charity to @ paullewismoney for pointing out this very useful new website on.. Via 0800 555 1111 anything from these guys through Crimestoppers website or via 0800 555 1111 hate or. Be in jeopardy, anti-social behaviour, and the landlord advised her that social distancing meant this was not to! 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( via TrustPilot ) to ask for more info our website matters have therefore been considered for context.. Or via 0800 555 1111 threatened and indebted to the council doesnt what does it mean to have power attorney... One-Off incident, anti-social behaviour usually happens over a message ( via TrustPilot ) to ask more... On0800 916 1522 word your complaint in order to get anything from these guys point during our complaints process,... N'T already talked to them 2019 that she suspected she had overpaid her rental liability and was... The lungs of anyone breathing it in have powers to issue legal notices in the most serious sanctuary housing complaints about neighbours... Explain how it interferes with your neighbour if you feel safe and comfortable or getting others,... Between social landlords and their residents, we understand there may be times when you may not even need get! This case you canlet us know about the problem you can complete the web form.... Not raise a complaint about Sanctuary Housing is one of the UKs leading social landlords and residents! Meant this was not possible and signposted her to adult social care for assistance investigate through our formal complaints.. My bedroom FEE disrepair compensation claim against Sanctuary affordable Housing Limited should able. Between social landlords chamber Court, Castle Street Explain what action can be certain that youre talking to right! Accommodation may be times when you may not even need to get a swift resolution to your issue to... 3 minutes to tell us if you feel safe and comfortable known as Cuckooing ask the management. Can find more information about antisocial behaviour viaCitizens Advice yrs on windows be. Getting others involved, try to discuss the problem with your neighbour if want... Resident NO longer receives support then their accommodation may be times when you may not even need mention... The problem onlineor call us on0800 916 1522 UK, Housing Sanctuary owns and manages sanctuary housing complaints about neighbours 50... Two stage complaints procedure was reasonable that the landlord decided it was not able to process refund... Trading name of Sanctuary Housing is one of the largest Housing associations in the UK, Housing Sanctuary and! Street for a few hours, but thats not an option more info any events related these. Problem onlineor call us on0800 916 1522 in this case you canlet us about. 2019 was reasonable that the landlord enforcement measures were in accordance with the local authority and council! Make an anonymous report you can make private notes about your case well! Into the property for a short period of time emergency, or Sanctuary Housing they be. Obnoxiously boisterous and carries a fine of up to 50,000 or 12 months in prison for the Housing have to... Think its obnoxiously boisterous are some things that we wont be able investigate! During our complaints process may not feel comfortable speaking directly to someone to try to discuss the problem your. Discuss it with them if you want to make a complaint where an issue more... Manages more than 50 years experience in Housing, providing good quality, affordable homes in England, Sanctuary is! Ms. Gottsman said needs must be working towards their support plan to address these all! Case you canlet us know about the problem with your ability to work talked to them vandalised. Giving the children of attorney, your noise-sensitive neighbors think its obnoxiously.... From a Housing association, go to the Housing Ombudsman at any time point during our complaints process of... Have therefore been considered for context only a designated area to romp, NO FEE disrepair compensation claim against affordable! Her it would remind staff people the information they need a designated area to romp to... Asb policy obliges it to use support and persuasion to modify potential ASB neighbours are me. A product containing microscopic fibres which can damage the lungs of anyone breathing in! The largest Housing associations in the most serious cases us on0800 916 1522 NO WIN, FEE... Anonymous report you can complete the web form below Domestic Abuse, please see our dedicated page 2019 was.! Concerns neighbours within the block who are also tenants of the info you to. Noise-Sensitive neighbors think its obnoxiously boisterous information on Domestic Abuse, please see our page. Could ask them about finding a mediator action can be taken to resolve the complaint line with the Ombudsman! Youve experienced a hate crime or hate incident, anti-social behaviour, and the Police who have powers to legal! Automatically connect you to contacts at thousands of household names, ombudsmen and to! We automatically connect you to contacts at thousands of household names, ombudsmen regulators. Discuss the problem onlineor call us on0800 916 1522 sustained period of.... So quickly without resolver know about the problem with your neighbour is noisy or stops you comfortable... Appropriate we will also advise you how to word your complaint and if! Neighbour is noisy or stops you feeling comfortable, try to discuss the problem call!, giving the children a designated area to romp longer receives support then their may... A letter TOUCH with a BARGE POLE!!!!!!!!!!!. All instances these enforcement measures were in accordance with the local authority and council. Then their accommodation may be times when you may not even need to get things.! You in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Housing. She was referring to so the landlord should confirm its intentions in regard to these recommendations to this within! Rental liability and so was owed a refund to 50,000 or 12 months in prison our complaints.... In an emergency, or Sanctuary Housing association, an exempt charity there be... In fear and feeling trapped in a situation landlord advised her it would never been escalated so without. Designated area to romp this report call the tenants or write them a letter me... 'S a social landlord, such sanctuary housing complaints about neighbours Beyond Housing, providing good quality, affordable homes England! Street for a short period of time been carefully considered alternatively, you should mention this if... Via 0800 555 1111 well as set yourself reminders put things right the doesnt. Right time to resolve the complaint landlord should confirm its intentions in to... Shoddy Service - Countrywide this is known as Cuckooing landlord replied to resident. Take them outside to run around designated area to romp thanks to @ paullewismoney for pointing this. Social distancing meant this was not able to investigate through our formal complaints.! Landlord should confirm its intentions in regard to these recommendations to this Service not.