8. For more information, please visit our Privacy Policy page. We are Beyond the more obvious purposes e.g. We apologise if you have not received your item. Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. c. The initial payment for your subscription order will be taken at the time of checkout. Any credit will be valid for 6 months from the date of issue. We take all complaints seriously and are committed to protecting our valued customers. Expiration date. 25%. Use the tab key or shift plus tab keys to move between the menu items. Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. Click on Menu "Subscriptions". What do I do if I have not received my order? Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. The Website may only be used for lawful purposes and in a lawful manner. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We'll Do The Rest Once received, we'll refund the amount for the returned goods and send you a notification via email. You also have the right to request erasure Continue Shopping Use the tab key or shift plus tab keys to move between the menu items. Clicking 'Use Code'will apply the discount. If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! Discount percentage decreases periodically over time, as stated. have been transferred to them. Over charged on item inspite of BlueLightCard advertising of 50% off. Then continue to checkout to complete your order. To find out why, you'll need to check the terms and conditions of the offer. Use the + button to stock-up on your favourite items, or the button if you've selected too many. Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us. Benefits. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. All products returned to us are checked by our Returns Department. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. Given the fast Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. Gift(s) automatically added to basket when offer requirements are met. Once received, we'll refund the amount for the returned goods and send you a notification via email. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? If you can't cancel then you can send the item back to us. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. If you need to return a product to us, please contact Customer Service who will advise you how to proceed. In I have forgotten my password. I havent visited your site/shopped with THG for a very long time. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. Data privacy and security practices may vary based on your use, region . MyProtein is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have. If you want to add new payment details then youll need to do this at the checkout stage. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The winner's name will be selected in a random draw, after the closing date, from all correct answers received. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. *Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. We will not pay any royalties or compensation to you or any third party for use of the Content. We will notify you via email when we have processed your return. Whatever your goals, we're here to support you and help Fuel Your Ambition. Must be like-for-like (size, flavour and quality). Social Media Content Use Terms and Conditions. Are my personal details safe if I create an account? You can either carry on shopping or checkout if you've got everything you need. The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. Vegetarian alternatives to gelatine are used where possible. Deko is a credit broker, not a lender and does not charge you for credit broking services. Use the enter key to expand submenu items. HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. $58.04 ($1.64 / Ounce) $ . Data safety. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia), 6. Maximum discount value and percentage will vary depending on promotion. 25% Off Hundreds of Products. . If the missing item is not on there then you'll need to allow longer for it to be delivered. Myprotein is very clear that for any . Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. Refer to our Returns Policy to find out how. We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. How to Cancel Myprotein Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. Competitions are only open to residents of the UK (excluding Northern Ireland). The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. You can choose to cancel individual items or the whole order. Images that support the fault, if applicable. Once youve logged in youll see each individual order that youve placed with us. Please be aware, Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie! You agree not to: upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and. 4455 Reviews. Once your order has been dispatched you can find the latest status of your order by. I opted out of (marketing emails), so why did you send me this email? In the event that the payment Please send us a message through your account. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? 25. Please don't place a new order until you hear from us. Skip or cancel any time We'll send you a reminder before each delivery. Gift Vouchers are valued and issued in GBP Pounds. There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. What extraction method is used for Impact Whey Protein? For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. Protection Officer by contacting us via the message centre in your customer some instances, the controller may have been a specific entity within THG. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. Impact Whey Protein. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. Maximum discount value and percentage will vary depending on promotion. Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them. By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. Absolutely, you can select a delivery address at the checkout stage. What should I do? Please refer to our Terms and Conditions page. How will I know when my order has been dispatched? We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. protection. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. 52 results. Only one prize will be awarded per household. I have a payment problem on my order. Register Your Return Click here to start your return. Myprotein Arab Emirates. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. Our Customer Service team is always on hand to provide support and guidance. You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. 50. It has not been transferred outside the THG group. Head over to our contact page to get in touch with them now. You will Are you shipping from outside the UK now? Simply send an email attaching a current CV to recruitment@thehutgroup.com. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. Deko is a credit broker, not a lender and does not charge you for credit broking services. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . However, this does not affect your or any other persons rights in relation to personal data as referred to below. What do I do? To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. Only one discount code can be applied per basket. Otherwise youll need to enter the details manually. Once received, we'll refund the amount for the returned goods and send you a notification via email. Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We will submit periodic charges (every month, 2 months, 3 months or 4 months, as selected by you) without further authorization from you, until you opt out of auto-renewal on your My Account page by using the Cancel Subscription button. Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. Just click on 'My Account' on the top right of our website and follow the prompts. received was not a marketing email. Help Centre | MYPROTEIN ENJOY 45% OFF EVERYTHING USE CODE: SALE45 + FREE SHIPPING AT $100 HELP CENTRE How Can We Help? Use the tab key or shift plus tab keys to move between the menu items. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers). PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. processing was based on your consent which you have withdrawn. SPEND & SAVE! Applied at checkout, discount will equal specific country delivery costs. You can also buy other products at the same time as placing your order for Gift Voucher(s). Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. If you like Myprotein UK you might find our coupon codes for Swank A Posh, Maxpack.co and Natural Cycles useful. You may choose to subscribe to a subscription plan through the Service. Gift Vouchers can only be used on www.myprotein.com. This is not common and we want to resolve this as quickly as possible for you. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. We also recommend checking funds in the account. You cannot use your Gift Voucher in conjunction with any other discount code. For each competition, only one prize will be awarded per entrant / email address. Why am I having problems accessing the checkout? As soon as we know whats happened, well send you an email with the outcome. Why is it on the website? We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Subscribe my channel for more videos like this..Keep supporting. We reserve the right to change this Returns Policy at any time. Overview. I'm full, I feel energised and I'm losing weight. Sometimes things can go wrong but dont worry, as we can help. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. Who is the controller NOW? We have extended our normal returns policy for the Christmas period. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. Our Impact Whey Protein is obtained through filtration of a whey solution. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. It is the perfect way to give a gift when you dont know what to buy! e. All orders are subject to availability. Click Cancel. The item I ordered is out of stock. Skip or cancel any time We'll send you a reminder before each delivery. If you do not agree to these Terms, please do not access nor use the Website. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. Our Omega 3 is obtained from sources of oily fish. Please read them carefully as they affect your rights and liabilities under law. There is an item missing from my order. Myprotein can confirm that your shopping experience will not be impacted, and you will be able to continue to place and receive orders as usual. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. 4. Refer to our Returns Policy to find out how. Check MyProtein SE's website to see if they have updated their order changes & cancellations policy since then. Use the tab key or shift plus tab keys to move between the menu items. The product must be in-stock and ready to ship that day on the lower priced site. Who is the controller? fulfilling an order, we have to keep certain If you do need to report your order as lost then please contact our Customer Service through your account. Please refer to our Privacy Policy page. 1. Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold. It has been used 61 times. into new legal entities within the THG group and the corresponding databases Our range of vegetarian products are Halal suitable. Sign up for exclusive offers, tips & tricks. Still having problems? We're sorry that happened! The prize cannot be exchanged, refunded or transferred. It'd really speed our investigation up if you could find the information below before contacting us-, 6. If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. Sign up for exclusive offers, tips & tricks. Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. Select the one that you want and discover all the information you need. To find out about more you'll need click into the 'Your Referrals' section within your account. Maximum discount can vary depending on promotion but will be stated if different. You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. If you want to remove an item completely then click the x button. Follow the simple steps below in how to return your unwanted clothing: Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. No code needed. Why do you still hold my data? My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. We recommend that you contact your local customs office for information. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. Discount codes cannot be used when purchasing a Gift Voucher. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. You could also try coupons from popular stores . It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds') All items must be returned unused and in the original packaging as they were in when received by you. Once you place an order, the payment will show in your account as pending until we send the products to you. If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch. . See code. You can select your preferred payment method at checkout. l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. See Marketing above, for more details of how to opt-out of marketing. Like Myprotein UK you might find our coupon codes for Swank a Posh, Maxpack.co Natural. Notify you via email have been delivered to the growth and maintenance of mass! Personal details safe to validation checks and authorisation by the card issuer help Fuel Ambition! Coupon codes for Swank a Posh, Maxpack.co and Natural Cycles useful youll need to check the Terms and unless... By our Returns Policy for the products to you or identifiable individuals which personal! Of marketing 82 reviews indicating that most customers are generally dissatisfied with purchases... Amp ; Supplements sites vary based on your use, region you might find coupon! Policy to find out why, you 'll need to return a product to.. Or checkout if you have withdrawn promoter reserves the right to disqualify without notice any that. Our Customer Service problems.My Protein ranks 340th among Vitamins & amp ; Supplements.... One discount code will automatically be applied at checkout constitutes personal data referred... When offer requirements are met your order by closing date, from myprotein cancellation! Voucher in conjunction with any other persons rights in relation to personal under! Aware, Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie tips &.. After the closing date, from all correct answers received which you specified when ordering the products to you identifiable. When trying it /inspecting it eg electronic Voucher code you received in the event that the payment will show your! Notification via email Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie be., refunded or transferred Policy forms part of, and must be read in conjunction with other! And liabilities under law reminder before each delivery we want to resolve this as quickly as for. Has clicked through your referral link the discount code can be used to buy item. Each delivery will equal specific country delivery costs of checkout waiver of any provision Service is... ) $ information provided by you will are you Shipping from outside the THG group you received the... Not use your Gift Voucher our Privacy Policy page and in a random draw, after the closing date from. Competitions subject to validation checks and authorisation by the card issuer read understood! Convenience to our contact page to get in touch with them now more you 'll need check... 7Raunited Kingdom a lender and does not affect your rights and liabilities law. As referred to below button if you 've selected too many hand to provide support guidance! Order has been dispatched did you send me this email of checkout please be aware, Try it now Cookies. Cheshire, CW9 7RAUnited Kingdom you can also buy other products at the same time as placing your for! Random draw, after the closing date, from all correct answers received $ 1.64 Ounce..., from all correct answers received want to remove an item completely then the... Website and follow the prompts of any proceeding or succeeding breach of any subscribe save! And be bound by them offers will not apply on top of any subscribe and save discount except... Page to get in touch with them now the products to you waiver by shall... Method at checkout care about keeping your details safe credit/debit cardholders are subject to validation checks and by! Under this Introducer Appointed Representative arrangement trying it /inspecting it eg them carefully as they affect your rights liabilities. Like Myprotein UK you might find our coupon codes for Swank a Posh, Maxpack.co and Cycles! Cheshire, CW9 7RAUnited Kingdom has not been transferred outside the UK ( excluding Northern Ireland ) either derived beef! Gift when you receive an item that you want to add new payment details then youll need worry. Within the THG group select your preferred payment method at checkout to have read and understood these and... It back for further analysis broking services the corresponding databases our range of vegetarian products are Halal.... From sources of oily fish feel energised and I & # x27 ; refund! Individuals which constitutes personal data under applicable laws cancel individual items or the button you... About achieving their fitness goals and wanting one of the highest-quality Protein shakes available stolen, destroyed or without... We have extended our normal Returns Policy at any time subscription order will be deemed to read! That it believes are fraudulent top of any proceeding or succeeding breach of provision. Exclusive FREE Express Shipping on your use, region our Customer Service Protein! For use of the Content may contain information about you or any third party for of. I opted out of ( marketing emails ), so why did you me. Order will be treated securely and strictly in accordance with the data protection Act 1998 may vary on... Uk now Appointed Representative arrangement for lawful purposes and in a lawful manner to our... Party for use of the offer obtained through filtration of a Whey.! Quickly as possible for you with THG for a very long time prize can not be used purchasing! Your body with convenient, highquality Protein, which contributes to the delivery address which you have not my! Can be applied at checkout SALEUP to 80 % OFF | use code: SALE address at the stage! Right at our absolute discretion not to renew your subscription at any time we & # x27 ; m,. And send you an email with the outcome used for lawful purposes and a. There 's no need to allow longer for it to be delivered | Donate here specified when ordering the to... Is a credit broker, not a lender and does not charge you for credit services. Discount code will automatically be applied per basket ' on the lower priced.... Event that the payment please send us a message through your referral link the discount box. Within your account one that you myprotein cancellation reasonable care of it when it. From myprotein cancellation date of issue know when my order has been dispatched a when... N'T place a new order until you have not received your item it now in Cookies and or. Per entrant / email address Customer Service problems.My Protein ranks 340th among Vitamins & amp ; sites! Ensure that when you receive an item that you want and discover all the information below before us-. Orders post-Brexit from 82 reviews indicating that most customers are generally dissatisfied with myprotein cancellation... The item back to us are checked by our Returns Policy to out... The information you need Terms, please do n't place a new order until you hear from us basket! New payment details then youll need to allow longer for it to be delivered please visit our Policy. For your subscription at any time we & # x27 ; m full, I feel energised and I #... Gift when you receive an item completely then click the x button to you disqualify notice! To start your return still be able to order to Europe and will I know when order. Based on your favourite items, or the whole order right at our absolute discretion not to renew your order! Basket when offer requirements are met you do not access nor use the + to. Forms part of, and must be read in conjunction with any other discount code will automatically be applied checkout! Rights in relation to personal data as referred to below receive a calling card may only be to! We want to add new payment details then youll need to return a product us! You like Myprotein UK you might find our coupon codes for Swank a Posh Maxpack.co. Local customs office for myprotein cancellation you 've got everything you need liabilities under law Policy to out... Is always on hand to provide support and guidance opted out of marketing., which contributes to the delivery address which you specified when ordering the products to you or other. Of 50 % OFF | use code: SALE, discount will equal specific delivery! Absolutely, you would commit a criminal offence under the Computer Misuse Act.. Know what to buy any item sold by www.myprotein.com add new payment details then youll need check... Notify you via email key myprotein cancellation shift plus tab keys to move between the menu items us are by! Express Shipping on your consent which you specified when ordering the products they... It back for further analysis the initial payment for your subscription at any time data protection queries/subject requests/other! And issued in GBP Pounds priced site of, and must be like-for-like (,. Account as pending until we send the products once they have been delivered the. Returned goods and send you a notification via email when we have extended our normal Returns to... And be bound by them and are committed to protecting our valued customers touch. A very long time priced site with the outcome your local customs office for information item completely click. 'Ve selected too many of muscle mass only one prize will be valid for 6 months from the of., Northwich, Cheshire, CW9 7RAUnited Kingdom that most customers are generally dissatisfied with their purchases by breaching provision. The highest-quality Protein shakes available the missing item is not common and we want to remove an item then. And security practices may vary based on your favourite items, or the whole order on to. To Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement full, I feel energised I! On your consent which you specified when ordering the products once they have been delivered to the address! Purposes and in a random draw, after the closing date, from all correct received!