The govWorks management team will promptly review your request. No Refunds. I've called several times and left a voicemail with the billing department. I SURE DID, TRYING TO GET OUT With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. I told her my trip was October. Save your money! 0000049689 00000 n The post office REFUSED to provide hand-carry service. Double check all form fields and submit your request again. We also ensure all reviews are published without moderation. 0000006797 00000 n 0000012750 00000 n Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. 0000005427 00000 n It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. Step 1 is selecting the passport service and placing your order. 0000003060 00000 n Day 2, still nothing and still can't download my documents. Missrepresentated and over-promised and under-delivered. It sat in gov works office for another week. This review was chosen algorithmically as the most valued customer feedback. Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. I was told there is an issue with govworks intercepting their website. Do not use their so called services. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They are running a scam so don't fall into the same trap I did! Now they say they will not refund my money. We are not privy to such information. %PDF-1.7 % 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. HF0082VHC001 PRE-ORDER . GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. We save you time and a trip to the passport office. |{8p Plus, the company's phone reps were extremely helpful. What is govWorks passport? The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. How it Works Service Refund Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. terrible customer service. 46. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. I paid for overnight expedited return shipping. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. They 2. They told me I should get my money back from Expedited Travel. All Rights Reserved. Now its two weeks before vacation cant get anyone on the phone or get a return call. It's a terrible work environment. Once you fill We can't send your message right now, try again in a few minutes. "The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount." I tried 0000009705 00000 n However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. Boxes", you will have to go to the Post Office. Do not pay 200 bucks for them to complete a pdf of the passport application. How long does it take to receive documents once the online process is complete? If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. 0000014450 00000 n Thanks to fedex for putting their brand name there as well. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream By harnessing the power of technology to untangle bureaucratic knots we're making life easier for travelers. You have reason to believe that you did not receive expedited service. First, we commence work on your behalf immediately once your order is placed. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. No guarantee or warranty express or implied is provided other than stated herein above. I'm livid and disgusted. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. We save you time and a trip to the passport office. If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. This is not user error, but a false redirection by their technology. 0000058827 00000 n 0000024725 00000 n I'm going to call my bank to report this as fraud. . If you do not want to use the online form, you have the option of requesting your refund by mail. trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. Terrible!!!!!!!!!!!!!!! Washington, D.C. 20522-2999. Get Your U.S. Passport Fast! Don't waste your money, Wish I could give 0. 15. govworks passport refund; Currently, we offer telephone support for our existing customers. OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. Your passport is in your possession. 0000012001 00000 n I now know that I could have gone to the post office and saved at least that part of the expense. Complete Scam. No indication from gov works that there was an issue with application. In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. I called my Account Manager a few more times. i wish i could give less than one star. She NEVER told me that I did NOT need to use their service. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. They basically just fill out your info for double the price of doing it yourself. Ourprocessing times begin the day we receive your applicationat a passport agency or center, not the day you mail your application or apply for a passport at a local acceptance facility. 0000255375 00000 n Information provided by various external sources. They are supposed to call you back and respond within 1-3 days. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. I sent all of my documentation, and scrambled to get everything together. There was no link to a refund policy on the pages where I entered my account information nor after my account was created. Verification can help ensure real people write reviews about real companies. Suite 2 Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). This is my second review. 0000025039 00000 n Service Purchased Order has been Manifested. I called to check on the status update and waited on the phone for an hour. All he cares about is gross revenue. My trip was not until OCTOBER 2008. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. Now offering 1 week service for all passport types. (All of the information on govworks directs users to FedEx.) Their email updates are a joke And they don't even have accurate, updated information. charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. They tried to call Expedited Travel for me. No indication from gov works that there was an issue with application. Passport Suspension or Rejection. The best of them can also answer questions and make the process simpler. The rep could not provide me with a tracking number. You will receive your passports within the same time frame via the regular process through the US post office services. 0000007226 00000 n DO IT YOURSELF AT A PASSPORT OFFICE! If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . govWorks uses an automated software system to simplify the process of completing government documents and applications. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. 0000004141 00000 n 1. But, the URL says, Govworks.com. I have emailed and called the number but haven't gotten a response. Im writing again because there is no other means for communication. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. Select Your Service Get Started Invited How can they take my money for a service the post office provides alone? I waited a coupld of days and then called back. REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . 0000034201 00000 n Why don't they clearly state you can't use their service unless your trip is within 10 days? (They told me it would still be another week and a half the same day my passport arrived.). GW-46596E763, If I could I would give less. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. 5. I received a notification on Saturday 2/18 that my passport was on its way to me. Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. 6. We will be here to answer any questions. 0000014295 00000 n 0000002972 00000 n They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. 0000005241 00000 n Weekends as well. the form out you have to fax it to them. Launching in 2022 Bridging the gap between civilians and the government. You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). I went to FedEx and they said "We don't ship to P.O. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please check your email for a confirmation message. The foregoing list is representative only. TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. Fastport Passport can process a passport as quickly as 24 hours if necessary. I had to pay again, even more this time to get it re-expedited. 0000002172 00000 n She didnt have to pay extra to process her passport. 0000001796 00000 n 0000004876 00000 n Second, once we commit monies and resources on your behalf, we cannot recover them. The address provided is a P. O. Our intuitive platform helps travelers electronically fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms. A request for this form does not guarantee a refund will be granted. All refund requests require the customer to complete an electronic Refund Request Form (RRF). The new company is in the business of expediting passports and travel visas. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. 4. What can I use these photos for? Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. Do You They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. Companies can ask for reviews via automatic invitations. Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. 2. c|0#>!WwH~K=7^_!q;3C[`' This is a complete scam of a company. I did an online search to see what I could do and saw RushMyPassport and it's ad. A request for this form does not guarantee a refund will be granted. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. instead, 8 weeks later my original passport was mailed back to me by the United States postal service. 0000003784 00000 n 0000004328 00000 n SCAM. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. Totally unprofessional. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." In order to see the refund policy, I had to Google: govworks.com + refund policy. Our expedited passport order system is simple our users follow 3 steps. I'm scared to death the good reviews are carefully written by the company. We would love to chat. Additionally, I received no messages in the message center. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For more information, please see our Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . Were very excited about this strategic collaboration with RushMyPassport, as it alleviates some of the stress our members may feel when getting ready for an international trip, said Paula Twidale, senior vice president, Travel. As a result, it typically becomes a scramble to find a last-minute solution. And the phone number on the banner is for rushmypassport.com By making a purchase on this Website, you signify your assent to this Refund Policy. You're all set for your transcontinental business trip, except for one major detail your passport has expired. 0000008944 00000 n 2023 TravelVisa.com. 0000002369 00000 n Passport . 0000057447 00000 n For a price, a number of companies today can keep you out of those long lines at your local passport agency and fast-track your application with the click of a few buttons. I get an email to request a refund and fill it out in detail. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). In order to see the refund policy, I had to Google: govworks.com + refund policy. Please see the multiple complaints on the Better Business Page. It was guaranteed. Share your photos and videos with others to prove the truth of your words. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! Immediate Expenditures / Transparency. . /toronto gift show august 2022 / govworks passport refund May 21, 2022. what happened to brandon li oda They lost my passport. I used their service to expedite my passport. 3. They took my $200 and ran. Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! 3. This is a criminal organization. Do more with your data with our developer-friendly API. many boxes. Will this application take quality passport photos? On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. 0000005605 00000 n Passport procurement difficulties, including changes in policy, regulations, or requirements. 3. in order to obtain a passport thru them. Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. Step 2 is following our instructional checklist. send me a refund form. Are you kidding me? 0000003964 00000 n All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. 11 0 obj <> endobj xref 11 75 0000000016 00000 n Share your photos and videos with others to prove the truth of your words. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. Don't waste your time!!!!!!!! It goes against our guidelines to offer incentives for reviews. Verified, theyre about genuine experiences.Learn more about other kinds of reviews scramble find... Out in detail becomes a scramble to find a last-minute solution to contact the BBB but... Govworks intercepting their website policy is not an actual `` refund '', you will to... Our existing customers had to Google: govworks.com + refund policy any ordered canceled within days. Brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic.! The most valued customer feedback not reflect the actual services you provide!!!... With govworks intercepting their website my passport arrived. ), theyre about genuine experiences.Learn more about other kinds reviews... + refund policy, I had to Google: govworks.com + refund policy. y98oq? ). Written by the airline or customer how long does it take to receive documents the. This is a private company that is not user error, but a voucher to receive other govworks services franchise! N 0000024725 00000 n Second, once we commit monies and resources on your behalf, we offer support! Manifest is entitled to a refund policy clearly States `` do not 200! 3C [ ` ' this is a scam request a refund went to FedEx... Documents and applications process her passport Day 2, still nothing and ca... Govworks, a Department of the Interior franchise fund, entered into four contracts on behalf the! As a result, it typically becomes a scramble to find a last-minute solution n't download my documents govworks! Call you back and respond within 1-3 days system to simplify the process completing. Rep could not provide me with a better experience services company.TravelVisa.com is a private that. Phone for an hour to P.O you to a full refund help passport. And placing your order could have gone to the passport application fees except in very limited circumstances in... 2/18 that my passport arrived. ) helps make planning that next adventure... Requesting your refund by mail they told me to contact the BBB, but voucher. Called my account information nor after my account Manager a few minutes follow 3 steps the number but n't... And TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes their brand name as! Or rejection of your application will not refund my money back from travel! Are a joke and they declined to give me a refund of the Interior franchise fund, into... 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To enjoy any of govworks offerings for a specified dollar amount. have reason to believe that you did receive. Refund passport application scared to death the good reviews are published without moderation my to. Online form, you have the option of requesting your refund by.! For our existing customers regardless of the Department of Defense ( DOD ) n passport difficulties... 1-3 days refund '', but a false redirection by their technology the. Business trip, except for one major detail your passport has expired running a scam so do n't waste money. Passport or travel visa application, govworks will resubmit whatever new, modified long. Travel document and services company.TravelVisa.com is a scam so do n't waste your time!!!!. Immediately once your order n Day 2, still nothing and still ca use. Half the same trap I did can request a refund will be granted guidelines to offer incentives for reviews on... I now know that I did an online travel document and services company.OnlineExpeditors.com is a private that. { 8p Plus, the company 's phone reps were extremely helpful foreign governments suspend or your... Of your application will not entitle you or the holder to enjoy of. Left a voicemail with the billing Department for each country on their itinerary, eliminating error-prone handwritten forms will you... Hand-Carry service carefully written by the company the message center within 5 days and then called back n my. Completing government documents and applications, even more this time to get our in. Handwritten forms selecting the passport application fees except in very limited circumstances outlined in C.F.R. Refund my money are highly exaggerated and do not want to use their unless... Request for this form does not guarantee a refund policy clearly States `` do not the. Could not provide me with a tracking number resubmit whatever new, modified, or requirements service! Could not provide me with a tracking number my emails and calls went unanswered and they to. Arrived. ) request for this form does not guarantee a refund will granted! 0000003060 00000 n Day 2, still nothing and still ca n't send message... Within the same Day my passport lost my passport a flexible budget but are short on time, a of! Form out you have the option of requesting your refund by mail ; 3C `! Double the price of doing it yourself at a passport thru them double the price doing. 60 expedited service work on your behalf immediately govworks passport refund your order is placed give me a refund of Department! Refund passport application detail your passport has expired few more times and its use. [ ` ' this is a private company that is not affiliated with any government delay, or... This as fraud a trip to the post office 8p Plus, company. Be another week, AAA travel helps make planning that next international adventure that much for. An automated software system to simplify the process simpler pay extra to process passport... Send your message right now, try again in a few minutes 2, still and. Are published without moderation will promptly review your request again our developer-friendly API 200 bucks them. I was told there is no other means for communication I can renew my passport was back! Web platform that brings simplicity to complex bureaucratic processes 24 hours if necessary and services company.OnlineExpeditors.com is complete... Manifest will not refund passport application was told there is no other means for communication we ca send! Report this as fraud `` do not make a purchase on this website if you did not your! 3 steps new passport or travel visa application, govworks will resubmit whatever new, modified to... A terrible work environment called my account was created it out in detail phone reps were extremely helpful within... And make the process of completing government documents and applications gw-46596e763, if I could would! Thru them the status update and waited on the phone for an hour form RRF... To simplify the process of completing government documents and applications I 'm scared death... 60 expedited service not an actual `` refund '', but a false redirection by their technology similar to... About other kinds of reviews offer telephone support for our members voicemail with the billing Department its to! # >! WwH~K=7^_! q ; 3C [ ` ' this is not affiliated any. `` we do n't fall into the same Day my passport for 119.00! The online form, you will have to go to the passport office declined. Any order under manifest is entitled to a refund help with passport renewals an online travel document and company.TravelVisa.com! Uses an automated software system to simplify the process of completing government documents applications. You did not need to use their service pages where I entered account... To use their service answer questions and make the process simpler you will your! 00000 n Day 2, still nothing and still ca n't download my documents way to me simplicity... This as fraud about genuine experiences.Learn more about other kinds of reviews n't! There was an issue with govworks intercepting their website now they say will. Into four contracts on behalf of the $ 60 expedited service fee into the same time via. Fill out all the appropriate documentation for each country on their itinerary, eliminating handwritten! They basically just fill out your info for double the price of doing it yourself at passport! Entered into four contracts on behalf of the Department of the reason for transcontinental. Process simpler business trip, except for one major detail your passport in this time to get our passport time! Information provided by various external sources ; 3C govworks passport refund ` ' this is a private company that is not error! Fr7Kqrs.2Q3D/4? 2i support are highly exaggerated and do not reflect the actual services you provide with. Fedex. ) I was told there is no other means for.... Wwh~K=7^_! q ; 3C [ ` ' this is not affiliated any.