You won't be able to use the sim with your own modem. Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Have a phone you love? The Nokia gateway was the first 5G-compatible gateway T-Mobile released for their Home Internet service. Waveform does not make any guarantees nor take any responsibility for damage caused to your unit when following these instructions. The layout and advanced router settings will see several changes. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. Here's how to run a speed test for your 5G Internet Gateway. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Multi-Carrier Cellular Distributed Antenna Systems (DAS). Please proceed at your own risk. Learn about set up, advanced feature use and navigation. Please sign in again to continue. Release date: 01/12/2023 Here's how to display or not display the Wi-Fi name for yourVerizon Internet Gateway (ARC-XCI55AX)to other devices. Due to inactivity, your session will end in approximately 2 minutes. SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). for your 5G Internet Gateway. Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Verizon is pleased to announce a software update for your device. 306 8.1K views 6 months ago The race is on and Verizon just took a leap forward with a new firmware update that adds a key feature to outshine T-Mobile 5G Home Internet especially for. Sign in to the Admin Web GUI. By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. From the T-Mobile Internet App, select MORE > Gateway information. Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). This User Guide can help you get the most out of your 5G Internet Gateway. I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. To check firmware version. What's changing: I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Option #1: Swap the Verizon Internet SIM card into a different cellular router, Option #2: Optimize the Verizon 5G Internet Gateway location, Why External Antennas Are Critical for Improving Data Rates, Verizon 5G Internet Gateway Technical Specifications, https://www.verizon.com/about/our-company/leader/contact/922789, fastest 4G LTE and 5G data rates possible, Small Cells: Femtocells, Microcell and Metrocells, AT&T Microcell Has Been Discontinued: 5 Replacements, Antenna Guides For Hotspots/Modems/Routers. What's changing: Due to inactivity, your session has expired. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. Here's how to back up and restore the current configuration for your 5G Internet Gateway. From the General Information screen, click Check for Software Update . Here's how to properly mount your 5G Internet Gateway on a window. We apologize for the inconvenience and we're working on having your service back to normal by 4/12/22. What's changing: The gateway will automatically restart once the update is complete. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Unlimited Data. Cell Phone Repeaters - What They Are & How They Work, Introducing Our Cel-FI Go X Mimo Kit - The First Mimo Signal Booster System, Introducing our MIMO Antenna Kits for 4G/5G Hotspots and Routers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Extend your session by clicking OK below. Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. Order Online. Here's to change the password needed to connect to Wi-Fi on your Verizon Internet Gateway(ARC-XCI55AX). Due to inactivity, your session will end in approximately 2 minutes. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. If your Internet Gateway is having power issues, view this info. Updated LED behavior to show blinking red if the SIM is not active. Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). Instead of using regular connectors, the current generation of the Verizon 5G Internet Gateway uses both "Spring-Contact" and "MHF-SW23" connectors for the cellular and Wifi antennas built into the body of the device. *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. The admin GUI will now leverage an https address. So far so good. This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. I just noticed a new firmware was posted today. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. Extend your session by clicking OK below. As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway(ARC-XCI55AX). Two changes I noticed right away were: There is a new option in wifi settings called "5GHz Wi-Fi DFS". Extend your session by clicking OK below. Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. Due to inactivity, your session has expired. Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. From the Router Home screen, click System Settings . Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Access the router admin page then click Status . Verizon Tech support said the modem was bad so they sent me a refurbished unit. There doesn't appear to be an option to update it in the web interface. Details can be found here: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/. Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. This does fix the double NAT issue when using your own router connected to the Internet Gateway. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). Do not restart the gateway when it's updating. Find device-specific support and online tools for your Verizon 5G Internet Gateway. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to configure DHCP settings on your Verizon Internet Gateway(ARC-XCI55AX). and our Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. Software Version: 3.2.0.5 System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: The update, called 0178, comes with a number of fixes. The firmware on the one they sent me was older than my original device and had the same problem. Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Besides this they're also using cgnat or ipv6 and not giving ipv4. Extend your session by clicking OK below. Removed myFiOS reference as it is not applicable for this device. In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. I know there's lots of other customers in the same position as I am. The details: Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. They can't be manually requested. Due to inactivity, your session has expired. Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. Fecha de lanzamiento: 01.17.2023. Congrats, that device supports the use of external antennas! Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. I still cannot update to the latest version. on your Verizon Internet Gateway(ARC-XCI55AX). The details: Pro tip: When placing cellular antennas, dont just go to the highest point of the roof! Is there a way to rectify the issues without new hardware? Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? Correct answers are available for this post. Here's how to change the admin password to manage settings for your 5G Internet Gateway. Accessing Verizon 5G Internet Gateway's SIM card does require a couple tools. Please sign in again to continue. 5G Home Plus. Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. New comments cannot be posted and votes cannot be cast. Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. Please sign in again to continue. WPA2 will now be the lowest Wi-Fi security setting / option available. Trying to Return Your WiFiBlast Range Extender? This content is for the Verizon Internet Gateway (ARC-XCI55AX). Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Have a phone you love? Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). Here's how to restart your 5G Internet Gateway. Due to inactivity, your session will end in approximately 2 minutes. 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