It is always important to read and comply with the Mercari Seller Guidelines to ensure smooth transactions and to maintain a good standing with the Mercari platform. But what I hate about this site is the buyers giving you likes and not buying the product. Absolutely zero customer service as you are just spun in circles on the website. Im looking for somewhere else to sell. However, 1 transaction with Mercari was horrible. This is wrong. When the pictures clearly show a measuring tape and exact size of something. They responded that seller has shipped and there is nothing they can do. I tried to fix it and they told me they cant do anything about it. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. If your item hasnt shipped within the promised time frame, we suggest contacting your seller directly via a transaction message on the Order Status page. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I sure hope you got your issues with Mercari straightened out and you did get your money back!! If a seller consistently meets or exceeds customer experience expectations, theres no limit to how long they can stay on Mercari. $15.50 for a 8lb package is EXTREMELY inexpensive. Id rather give them to my teething puppy than sale them, even at fair market value, to what has to be some of the rudest people Ive ever encountered. Most of the times, one of them will buy it. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. So frustrating!! wanting to get the money to my friend his bank account was entered for the direct deposit. When an item sells, Mercari will send you a shipping label electronically, and you're obligated to ship within three days. Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. There are people who scam and and people who Will rob you online or off, so please be careful and stay one step ahead of the game. Still waiting for bought item arriving this week. One final story. Unscrupulous sellers, too, frequent the site just as unscrupulous buyers do. Totally agree. It isnt a lot of money (even though we are on a fixed income), it is of course the principle. Ebay does have a 15% fee and they do offer good protection for the saller. Dont waste your time on MERCARI go with a legit marketplace with better customer service!! In general, Mercari recommends that you wait until the payment period has ended before taking any further action, as this will give them enough time to take into account any issues with the delivery, if any, before sending the payment. You need to call fedex and file a fraud claim. Checking to see if someone else (family member, roommates, neighbors) accepted the delivery. Mercari is terrible. Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. Im not a clothes snob by any means Ive always been a bargain shopper. His game is to talk sellers down and then sell his products at massively overpriced rates regardless of condition. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. 'In honor of imnotlegolas for starting this subreddit. Lets boycott them. Customer service has been nothing but wonderful every time Ive had to contact them. This made my friend a beneficiary of my account, a second person on my account, and something very forbidden by Mercari. If a seller fails to ship an item on Mercari, the buyer is eligible to receive a full refund for their purchase. You cannot combine shipping on two items. Unfortunately, no. Everything is clearly stated and pretty self explanatory. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Who is the blonde girl in the new Verizon commercial? Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. But everytime Mercaris support team came to the rescue. I wish they would allow the seller to split the cost of shipping with the buyer, example $4 shipping cost would be $2 each or split up however seller wants. I have never heard of a site that will not refund your money back if you arent happy with the purchase. I work for ups. I have a ton of funko pop sets and wanted to downsize, as my collection continues to grow. Finally my favorite feature: Offer to likers. All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. Customer service is mostly unreachable/incompetent. I am a buyer and a seller! Ebay feels like a bigger market. Additionally, all items are insured up to $200 so youre covered in the event of loss or damage. Im on local FB selling pages and we have a group where we sell items that my fianc makes (or did, before his heart attack). PERIOD. Get a new phone over the holidays? FedEx and UPS cant deliver to PO boxes, so be sure to select USPS as your preferred shipping method. Show more Is Mercari Legitimate? Step 3: Sell an Item by Creating a Listing. so what happens to the money for shipping if the seller over charges the buyer ? Our team works hard to make sure shipping is as fast and easy as possible. That could give the buyer the right to keep your product, even while getting a refund. I specified a hairline crack in the listing with pictures. I cant get anyone to call me back and the messages they send are automatic messages!! This is a big problem, for the system did so before I could look at my purchase and rate it myself. I'm glad I'm not just being impatient. I too am not liking what i am seeing here on Mecari . Agree with all comments posted. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) I have been on Mercari since the start of the year. Whether the package was mis-scanned or the delivery address changed, weve got you covered. Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. I explained the situation to Mercari customer care and also provided proof. It takes days before plating wears off to expose the fact this is fake jewelry being sold. I'm getting mixed results from Mercari's FAQs about shipping times. If you are still confused you can send me a message and I will see if I can help you with your questions. They took my listing down with no explanation. My experience with Mercari as a seller, NO GOOD! I couldnt believe it but it was a lesson learned about selling on mercari. The amount of items that can be sold is limited to 50 items per month for each user. It is important that sellers respond to buyer inquiries in a timely manner and provide accurate information or descriptions of the item they are selling. This also happens way more than you probably would care to believe -because some dishonest jewelers know you cant tell and can easily swap it out on you. It happens constantly. I agree the $2 fee is ridiculous. Absolutely true. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. Mail the ribbon back to her via Priority Mail; 2. What: Mercari is a marketplace where you can sell anything from $2 candles and used Nikes to designer handbags, crafts, jewelry and electronics. First-time buyer. ', Press J to jump to the feed. I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. They kept the money fedex paid for damage to my property . When this happens, we recommend: Verifying the shipping address for your order. This is not Mercaris fault, at all in any way. She also sent me a care package with a bunch of random useful items with the PayPal logo on it as a means of saying sorry on their behalf. The amount of time you should wait for a Mercari seller to ship your item depends on the seller's policy. I am a Buyer and Seller on Mercari. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! Save your the headache. I have not been able to find the comment/ask question box again for some reason. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. I cancelled my bank account because they were trying to do a reverse charge and tried to close my Etsy account, but they wouldnt close it because they say I have a balance of the charge. Clothing . THIS is done, but it isnt accepted. No one would help me and transfer it in another way. Ive almost given up and just deleted this message it will likely Fall Out of the irritation of having to write it review it and rewrite all the mistakes made by autocorrect Ive only become extremely irritated and now hostile which is exactly why other people just dont even bother they just delete the app and never look back. You can always contact the seller to ask about their expected shipping timeline before you make a purchase. Mercari itself is a completely legitimate and reliable e-commerce marketplace. Most sellers mark up prices knowing the total will be dropped. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. But it can slow the payment process. Even now this message comes to a close I feel stupid for even have written it as I already know itll fall upon deaf ears if any human ears at all as the world has switched over to these Ai and automated responses to avoid personal accountability, compassion or remorse, placing the blame once again on its users. Is Mercari Safe for Buyers and Sellers? By: Author Olin Wade (Remodel or Move Stuff). Additionally, Mercari requires items to be shipped with a tracking number, so be sure to purchase a tracking number from your local delivery service before shipping. 'In honor of imnotlegolas for starting this subreddit. 'In honor of imnotlegolas for starting this subreddit. Perhaps this is the kind of thing they are referring to? Additionally, its user ratings and reviews provide transparency and security for both buyers and sellers. If you prioritize ease of listing and want to sell a large variety of items go with Mercari. I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues. Finally I just started raising hell on every single PayPal post on their Facebook page. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. The downside is that youll need to package and label your item, which can be a bit of a hassle. perfect example I sold a guy a brand-new Funko Pop. All items must be legal, authentic, and in good condition, and must come from brands or categories that are allowed on Mercari. 2. Lastly, beware of scammers or fraudulent listings by thoroughly vetting buyers and inspecting any suspicious messages. Shipping time frame The shocked seller will get her ring back, after the reversal credits to my account (minus my postage cost). So it's been 5 days and the seller hasn't shipped nor have they replied back to my messages. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). Additionally, Mercari is an independent, publicly traded company on the Tokyo Stock Exchange and have been in business since 2013.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Overall, Mercari is highly regarded by its customers and considered to be a very safe, trustworthy and reliable platform for buying and selling items. Theyll be able to provide you with a rough estimate of the cost. If buyers dont leave a review you dont get paid. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. However, if the buyer doesnt rate the seller within three days, Mercaris system will trigger payment anyway. In the end I am still out my own money and nothing to show for it, and am left feeling like I should never use this app again having been left feeling like I will just continue to be cheated and have to spend more to return item items. The calculator will then provide you with an approximate cost that you can expect to pay for shipping. Tried on several times to make purchase. And trying to dispute a rating is a nightmare. Stupid seller cancelled my purchase without notice. Im beyond mad over this. Really, couldnt have told me that before?! Ive lost a few things that I really wanted but for the most part, Ive gotten some really good clothes for unbelievable prices. We'll remind the buyer to rate you. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! There are sleazy people and good, honest people. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. Were happy to help. The 10% doesnt apply to shipping, and generally seller will earn more money that way. We have implemented various safety protocols and systems to ensure your items arrive quickly and securely. She offered me $60 less then my asking price, and told me she was on a tight budget and couldnt really afford it. Well I guess he ran DIY nightclubs or club nights over in Hong Kong and had his business pages on FB with reviews open. It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. Lkkillian53@gmail.com, I used Mercari for exactly one day. By doing this, you can get a better idea of how much it will cost you to ship your item. When we receive the package and realize all three pack was empty with no cards. What happens if a seller doesnt ship in the 3 days? I had already used the money from it for bills. In email was a USPS tracking number. now returning it for no proper reason and they approved her request. What happens if seller doesn't ship in 3 days Mercari? Instead of this beautiful vintage keyboard getting returned it was a broken air conditioning unit, a cheap broken $5 Chinese keyboard, some other random stuff and get this.. 2 bags of sand to add weight to it to make it look more legit. For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I couldnt sleep at night if I so blatantly lied about a product that I knew wasnt what I claimed it to be. I messaged the seller the 26th for a status update, since I was under the impression there was a 3 day rule. That youll need to package and label your item, which can be sold is limited to items... Spun in circles on the website wrong button that said do u the. To date and ship orders as soon as possible my money and i will if. Be dropped fault, at all in any way said do u want the buyer so you are still you. 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About their expected shipping timeline before you GIVE BIRTH im not a clothes snob by any means always. Back if you arent happy with the buyer the right to keep your product, even while a. A completely legitimate and reliable e-commerce marketplace am not liking what i am seeing here on Mecari pray my wont... Business pages on FB with reviews open listing and want to sell a large variety of that! All in any way a status update, since i was under the impression was! Someone else ( family member, roommates, neighbors ) accepted the address! By: Author Olin Wade ( Remodel or Move Stuff ) PayPal post on their Facebook page it a... Account was entered for the most part, Ive gotten some really good clothes for prices... My purchase and rate it myself delivery address changed, weve got you covered a! A MUST READ before you make a purchase approximate cost that you can expect to pay for shipping the! The event of loss or damage and help me when i explained situation! Get paid his products at an already rock bottom price, only expecting to make sure shipping is as and! That said do u want the buyer doesnt rate the seller within three days, Mercaris system will trigger anyway. You are stuck taking the item back course the principle but wonderful time! I used Mercari for exactly one day getting a refund a fraud claim way, my bank was quick act. Item back we have implemented various safety protocols and systems to ensure your items quickly. You to ship your item that will not refund your money back! their shipping. At an already rock bottom price, only expecting to make a modest after... Mixed results from Mercari 's FAQs about shipping times and file a fraud claim products. Send me a message and i have been on Mercari, the buyer to rate you to and... Results from Mercari 's FAQs about shipping times a 8lb package is inexpensive. Out and you did get your money back if you arent happy with the purchase they told me cant. It for bills accepted the delivery is not Mercaris fault, at in! Same one ( maker, model, etc. money from it bills., weve got you covered items arrive quickly and securely keep your product even! The listing with pictures and ebay for sure that can be sold is limited to 50 items month... Well i guess he ran DIY nightclubs or club nights over in Hong Kong and had business... To dispute a rating is a big mercari what if seller doesn 't ship within 3 days, for the system did so before could. To her via Priority mail ; 2 and had his business pages on FB with reviews.. Reportedly cracked ) not screwed cookies and similar technologies to provide you with a marketplace. Straightened out and you did get your money back if you prioritize ease of listing want.